Cuarto limpio, algunas partes del hotel se ven descuidadas pero la habitación bien, limpia, y cama cómoda firme pero no dura

Hotel looks nice within the pictures, but when arriving and in the room it is a different experience. Our party was excited to use the pool/jacuzzi for our stay but turns out that it is under construction and was not notified of the construction going on during the mornings when they were renovating it. In the hotel room, the towels were no where near new - the towels had holes/ripped from side. The bed sheets also were no where near new as well - there also were holes visible. The draining system for the sink was also a mess, our sink would get flooded constantly when using it. There was no mini fridge or ice bins to keep our items cold although there was an ice machine. The safe was also not working in our room and other rooms we got for our stay. Our hotel room key would also get randomly decommissioned and would have to go back to the front desk to get it reactivated. I would not stay at this hotel or recommend anyone else to stay in the future.

Staff and location is great. The rooms were super nice and the food was very delicious. Only reason it’s not a 5 is because I asked for a shower chair for my wife prior to arriving. Fortunately they did provide a plastic chair (not the best for my wife) but it was still better than nothing. I recommend this hotel to anyone however I wouldn’t recommend for wheelchair users. I’ll definitely come back but hope they provide actual shower chairs in the future.

AMAZING HOTEL!! 100% recommended!! Definitely a yearly visit location for our family! Thank you team!

Durt, towels are ripped, mattress very uncomfortable Bathroom poor condition, the food is poor quality

Disfrutamos mucho nuestra estancia. Todos son muy amables y serviciales.

One of the worst hotel experiences I’ve had. Avoid at all costs. This hotel is in a shocking state. From the moment you walk in, the overwhelming smell of humidity and dampness hits you everywhere — hallways, rooms, common areas. It’s not subtle; it’s constant and unpleasant, and it gives the impression of a building that has been neglected for years. The room was old, worn out, and clearly lacking any meaningful maintenance. Visible signs of deterioration, tired furniture, and a general feeling of dirtiness made it impossible to feel comfortable or relaxed. This is not “aged charm” — it’s decay. The restaurant was just as bad. The same stale, musty smell lingered there, which immediately kills any appetite. The food options were extremely limited and completely unappealing, both in presentation and quality. Eating there felt more like a chore than a service. What truly made the experience unacceptable was the staff. Rude, unprofessional, and confrontational. Any concern or complaint was met with an attitude of “take it or leave it,” as if the hotel was doing the guests a favor by allowing us staying there. There was zero effort to be helpful, accommodating, or even polite. This property is badly managed, poorly maintained, and staffed by people who seem annoyed by the presence of guests. It does not deserve its name, its price point, or your time. We had not choice but to stay as the payment was non-refundable. Do yourself a favor and book elsewhere.

Todo muy limpio y buen servicio

The room smell so bad even when they changed to another room, still so bad, the pool is in really bad shape, they don’t have ramps to go to the restaurant so my mother in law who has walker, had to take the breakfast at the room, if you ask for some liquor at the bar, the are “out” but almost everything, the staff is not so friendly than any other place, my coffe maker didn’t work and the shower has mold everywhere

Very friendly and polite staff, specially Ruth at the front desk! In fact, all personnel are very friendly and always willing to help. Everybody at the restaurant very helpful and polite.

Buen lugar para descansar

El area es muy accesible a las areas comerciales. El hotel es tranquilo. La picina esta ok pero no al grado de el precio

The staff was nice and always asking if I needed anything. Very friendly.

All of the above and the restaurant

Awesome

Staff Bad attitude, very old and bad maintenance rooms

Great location, friendly staff. Rooms are old need some upgrades, like wooden floors, towels, pillows, coffee machines, safety box is not working.

Good room service options

clean room, friendly staff

La cafetera cuando la iba a usar sucia, la traté de limpiar con agua varias veces hasta que una de esas sacó un mosco. Fui y comenté en la recepción y ni me cambiaron la cafetera para el otro día que era lo mínimo ni se mostraron interesados en la situación.