Our first room, the a/c didnt work. My husband cleaned the vents that were about 3 inches deep in dust. It still didnt work. He went downstairs to tell the front desk and see if we could swap rooms. Her response to the a/c was, 'what do you want me to do about it?' Anyway, we switched rooms, this one needed major updates but a/c worked. Told front desk person that the "free breakfast" was pitiful and her response was 'well, he doesn't have to provide anything '