From the moment you enter, the resort makes a strong impression. The property is clean, well maintained, and beautifully presented. Reception and check-in were efficient and welcoming, making arrival smooth and stress-free.
Our garden view room was spacious with convenient dual access. It was generally very clean and comfortable, although there was noticeable dust beneath the sofa that appeared to have been missed.
The buffet offered an extensive selection across all three meals, and the staff were attentive and helpful. However, the team seemed slightly underprepared at the start of service on several occasions. Plates were missing at some stations, food labels had not been updated, and the “Buffet Closed” sign was still displayed, causing confusion. On our departure morning, when breakfast began at 7:30am and we were checking out at 8:00am, masala chai and milk were not ready at opening time. Small details, but they do affect the experience.
The pool staff were excellent — friendly, proactive, and attentive to guests’ needs. Service at the SFX poolside bar was slow; after waiting five minutes without being attended to, I went to Morisco Restaurant opposite to order directly at their bar.
Overall, a pleasant stay and a resort we would recommend — though not always flawless in execution.
