Overall, the hotel was decent, but the rooms could have been cleaner and the property feels a little outdated. The breakfasts were quite repetitive and not very varied. We also noticed that the dark-haired housekeeper was no longer there, and the cleaning was not as good without her. Still, the location is very convenient for a short stay in Mallorca, so overall we would recommend it.

Brilliant pool and location. Highly recommend.

The hotel is convenient for all areas within Palma. Situated overlooking the marina, & close to the cruise terminal. Very friendly staff in all areas & an excellent pool area. Our room was cleaned daily. The only thing missing was padding on the sun loungers.

Lovely hotel. However check in was long as its a busy hotel. Breakfast was busy too but lovely hotel and would recommend

Nice hotel, room was basic but did the job. Probably in need of an upgrade soon. The two areas for improvement; Breakfast - no gluten free options Noise - for the 3 night stay, I was woken every night by noise outside ( I was on the 5th floor) and by drilling at 7am on a Friday morning on the pavement. Staff very friendly though and overall a decent option for a short break

Great location Relaxed breakfast area.

Ubicaciòn excelente y personal muy amable

Beautiful lobby, friendly staff. Restaurant (The Moss) deserves special mention as they were very friendly and accommodating. Rooms a tad bit small but view from our room was amazing! Woke up in paradise for 10 mornings straight! Palma is beautiful! Soooo clean!

Can't fault anything. We had a lovely stay.

Fantastic staff and customer service. Clean room, clean reception.

Matress condition is terrible. I tried 2 different rooms with no luck on this matter. Matress spribgs expised.

Room was very clean, view was amazing and we loved the amenities in the Level lounge. Thank you for a fabulous holiday 😍

Great location and price

Good

Palma is lovely.

Decent modern city center hotel.

Great views.

If I was to rate the location, i would give it a 5. As and overall is a 3. Main reason is that rooms need MAJOR updating. The corridors are dark. Depending on what floor you are on, it can feel like you are in a dungeon. As a first time visitor, it's hard to find the parking lot. The directions given by the front desk, was cofusing. I drove around for 15 minutes before I called for help. Maybe the hotel should offer valet service or even bell service. Hotel has lots of potential but needs major investment to make itn a 5.

Great hotel

The staff were very unhelpful. Check in took over and hour due to short staffing. We had to wait over an hour for lunch. They forgot our order and then had to reissue it. The staff were rude and surly. Air conditioning in our room didn’t work on the first night. Couldn’t gain entry to the poll due to the sheer number of people in it and a massive volleyball game taking place. Really not the level of service expected from a Melia hotel. Especially at the Level standard.