9.0
Exceptional
From 1,004 reviews
Cleanliness

9.2

Room Comfort

8.6

Service and Facilites

9.2

Traveler Reviews Hotel Hacienda

Number of reviews per page
20
40
Top reviews
Gilberto
icon-with Children
with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good hotel walking distance from everything
Mark
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

A 15+ minute walk to downtown "zocalo" or a 5 minute taxi ride. Very close to a mayor grocery store.
Victor
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The best on every thing
Jorge A
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Got room 1.5hr after check in time. We reserved 3 rooms all same type but one of them was lower category. We had to take that room for 1 night. But we requested a change and hotel gave us a higher end for the rest of our stay. Question is: why they did not give the same 3 rooms from the beginning. What's the purpose of paying to reserve the rooms if the hotel won't honor the request. Maybe they thought people won't complaint and just keep quiet. That's a very low tactic if they do that on purpose. Hope they stop doing that. Therefore I don't think I can recommend them.
Read More
Ricardo
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Nice hotel, but NO HOT WATER, and limited parking.
Karen
icon-Family
Family
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The room was clean. The staff at the front desk were super friendly and nice. Just the waiter at the restaurant they have there was rude. He had a bad attitude. Not only did I feel that way but my entire family did. This happened around 10AM on 2/13/2026.
SELENE
icon-Family
Family
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Definitely not recommended for a stay more than 2 days there. Walls are super thin and you can hear everything next door including next door fan making a weird noise all night long. Reason not recommended , it's location is a main busy street and car / honking noise all night long, no option for a room with mini fridge and no mini convenience store available near (maybe 3 blocks away , crossing the busy highway) if you want something simple as a cold water in hot Oaxaca or even a ice machine if you want to keep a cold drink. Room is clean and workers are very nice but just a uncomfortable stay.
Read More
Jayne
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Room spotless, no option for do not disturb though which meant the room was unnecessarily cleaned every day. Lovely restaurant, breakfast outstanding and fantastic staff and service. Pool area really nice and only a half hour walk to Centro.
Robert
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Loved the pool. Grounds were well kept. Rooms are fine. A bit dated. Staff were wi derail. Location was pretty good. Restaurant was pricey. I had to use earplugs because of the street and guest noise.
Jeanette
icon-with Children
with Children
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Spacious room and clean.
Jose Luis
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Clean room, and excellent customer service from all the staff.
JIN YOUNG
icon-Leisure
Leisure
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Classic pretty but old. My room was close to the main road and it was super noisy and I couldn’t sleep well. Because the window is an old style that doesn’t close completely. Also staffs cannot speak English. I asked a taxi that I can use a credit card, but it wasn’t, so I had to pay more with usd. The location to busy area is also like 20-25mins walk, which is not easy during hot days. The price seems reasonable and building is cute with the pool, but make sure you’re good with above uncomfortable points
Read More
Joel
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The rooms were very clean. You can tell they keep up with maintaining the building
Montserrat
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Yes
JAGDISH
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Good room and helpful staff Shower was poor performing
Rick
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

solid location
Rick
icon-
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Easy to find, good location and service
Idalia
icon-Leisure
Leisure
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

This hotel is close to El zocalo,which I found convenient ,the staff was very helpful and they always attended my requests or needs
Claudia D
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

We really enjoyed breakfast at the hotel restaurant. The food was fresh and tasty, and the staff kept everything clean and stocked. It was a great start to our day
Sidney
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Everything was above expectations!!! Will definitely be back next year… ❤️
Number of reviews per page
20
40

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved