Not really a 5 star hotel. More like a 3 star. Not a great location. Poorly run

This is NOT A 5 Start Hotel I give this hotel a 3 Start and I travel a lot in Europe and the Caribbean Breakfast was bad I recommended to eat breakfast out side the hotel the rooms need to be updated the towels were very old

The A/C in the room was not working, and the staff the hotel were not informed anything. I am not recommended this hotel.

Great location, quiet area, three stops away from the centre by Metro. Direct line from the airport as well. Hotel is nice and clean, lovely staff. The only thing, we didn’t like it was a breakfast venue, some strange underground hall with no windows. Breakfast itself was ok. Apart from that, great place to stay.

Very helpful staff Clean room Hard to access the tub (high wall) Excluding area yet can be reached by uber Very old facility and furniture

Unfortunately, I wouldn't rate this hotel as a 5 star. The rooms are outdated, the AC is not very functional and there were ants in the bathroom. The breakfast is OK, but it's unfortunate that it is in a convential hall when they have nicer dining areas in the hotel.

Great room and friendly staff. Hotel in a nice quiet area out of the main centre. 5 minute walk to a metro station. Unfortunately during our stay the spa and hot tub were closed for refurbishment and the gym also needs some attention.

Disappointing Experience – Not a 5-Star Hotel by Any Means This hotel may have been considered five-star in the past, but unfortunately, that no longer seems to be the case. From the moment we arrived, the room key cards were a constant issue. They repeatedly stopped working, and each time we had to return to reception to have them reactivated—often waiting in long queues just to access our own room. This quickly became frustrating and unacceptable for a hotel of this supposed calibre. While the hotel advertises several beautiful restaurants and bars, they were all closed during breakfast hours. Instead, breakfast was served in a dull, uninviting conference room with poor lighting and zero atmosphere. Even worse, there was no fresh coffee—only a machine with powdered milk. I’ve been to Lisbon many times and have stayed in both four and five-star hotels, and I’ve never experienced breakfast of such low quality. As seen in my photos, the room itself was also disappointing—stained carpets, an unpleasant view, and a high level of street noise that made it difficult to rest. To top it off, we noticed a bag of leftover Uber Eats food sitting outside a room in the hallway for two full days, creating a bad smell throughout the floor. Overall, this hotel was a major letdown. Save your money and look elsewhere—you can find much better value and service elsewhere in Lisbon!

Great property Excellent breakfast Very nice restaurant at the property

Great place to stay

Excelent! Not expensive a four star!

Rooms were very outdated and dirty. Carpet had stains all over it. Bathroom toilet was not cleaned well when we checked in. They charged you for making the nespresso coffee in the room. I stayed 4 nights and they only provided me with one bottle of water. The only good thing is the location of the hotel.

Service at bar and resturant was VERY SLOWat resturant we waited over 15 min. There was only one other couple

Beatufiful and quiet hotell with excellent location.

Clea, safe, near three different metro stops and a few bars, cafes, and restaurants.

Staff was excellent, friendly and helpful. Stayed for 3 nights initially, traveled outside Lisbon for a few days and returned for a last night before departure home. Hotel sent us a bottle of wine and pastries as a thank you. Restaurant had good food. Very clean and comfortable. Would definitely recommend this hotel.

It was such a great pleasure to stay at the Real Palacio hotel. My wife and I enjoyed it all and especially the breakfast.

Great location. Friendly Staff

Great hotel in a quiet location

Everything was excellent