Supposedly a 4 star hotel but disappointing considering the price. They have the gall to charge €3/day to use the in-room safe - I've never seen this in any other hotel in the world; the 'housekeeping' is rudimentary - they will only make the bed, replace towels and empty bins; lots of choices in the breakfast buffet but it isn't great quality - their 'bacon' is some processed and reformed pig by-product. I'm sure there are better value options in Maspalomas.

Old building and hotel with some areas refurbished and some not. Room phone not working. Cleaning sometimes not great. Gym needs new machines as most were broken. Pools are nice. Breakfast is good, other meals are good/average. I don’t think they are providing the service for the rate they charge. Some hotel rules didn’t make sense. Some hotel staff was very rude but most were nice. I wouldn’t stay here again.

Nice bedroom. Cleaning is good. Food is OK, although not very varied if you stay for more than a couple of days.

Food was good, all inclusive drinks were great. Hotel was clean. Good location.

Good food.

The buffet was amazing, lots of choice and the foods was in small trays so it was always super fresh and replenished when needed, best food in a hotel we've had in a long long time

Would highly recommend this hotel as the service & overall experience for us was great

Food options were good, themed evenings. Lots of fruit. Bedroom and balcony overlooked the pool, which was lovely. The hotel bus shuttle is very useful. Pool areas were good, we particularly enjoyed the family pool. Plenty of sun beds in the morning when we went. We did two Barcelo experience trips which were fantastic. Staff were polite and pleasant.

Good all round

Nice hotel and very clean modern rooms. Nice to have a choice of pools. The staff were extremely friendly from check in to check out. 2 big let downs: The inside bar ( if you can call it that) as it was literally chairs lined up in a corridor. I can see this being an issue in summer months as I can image most entertainment will be held on the stage at the middle level pool. Another let down was the food. Whilst there was a good choice of salad items and the snack bar in the day was well stocked. The hot food items in the main restaurant were very mediocre. Often having to hunt around to piece a meal together. That being said some items were of decent quality. The biggest worry of the food is the lack of labelling. If you have allergies beware! All food is labeled wrong and doesn’t correspond to what is actually out. There was one night I asked what the meat was and was told chicken. It was actually beef. So it seems the staff are unsure of what they are serving. All in all a decent stay but there are definitely areas for improvement.

Had the all inclusive food was very fresh. I love chicken but this was rarely on offer - it was always pork. The snack bar had some healthy food which was good. Enjoyed that you poured your wine from a bottle and you could take bottle to your table at meal times. Big queues at breakfast for coffee machines. Place was very clean but rooms could be noisy and let lots of light in but we improvised with putting the bed sheet over the door. Also long queue at check in and whilst I had no issues with the staff I wouldn’t say they went above and beyond. Cocktails were very good and freshly made and we had Smirnoff vodka included in the AI. I did have a nice time and it was good for the money but I would go somewhere different next time

Great hotel. Super clean and modern. Friendly and helpful staff. The room had everything needed.

Great hotel. Rooms excellent and spotless. Food also superb. Only minor observation- showers need updated

Lovely hotel, lots of nice pools and bars at a great price. Food was great. Me and my friend stayed half board and we got charged €2.90 for a draft soda in the canteen we thought was included with the meal which was the only annoying thing about the hotel. Also the bag room is not locked which I did not appreciate with our passports being in there etc. The rooms are great value for the money, the hotel was able to always het us taxis within minutes of asking which was helpful.

Clean, comfortable and within easy walking distance of the yumbo and cita shopping areas, 12-15mins walk to the beach. Overall pleasant stay with friendly polite staff on reception. After 5 nights stay I felt the bedding should have been changed, that would be my only negative and it’s not a biggy!

Another fantastic stay @Barcelo

Nice piece of property. Large. Great choice of food in buffets

Generally okay. Superb breakfast. Friendly staff. They kept doing small mistakes when they cleaned the room. Also, they ask for extra money to use the room safe, when this bit doesn’t appear anywhere and the room allegedly has a safe

Lovely hotel with great staff and superb vibes! Would recommend.

food and drinks were poor not 4 star same food nearly all week pool area was nice.. room was nice till we saw a really big cockroach in the room entertainment team was very good