We stayed in Deluxe Swim up Ocean view and it was the best. All staff from reception to restaurant were very professional, attentive and friendly. They did make us wait till the 3 pm check in time but allowed us to use all the amenties while we ate. I recommend to those who want a relaxing time, its not for those who want a party atmosphere. The buffet food is okay but there are lots of options. I plan to return.

Beach wad great . Too many ataff that didnt speak English and gave wrong informationon. Key card to room 3 times didnt work and had to wait each time in line which added up to over an hour. Our room air wasnt working and they did upgrade us which was awesome Excursions we purchased in lobby was great but told times and took over 3 hours from 630am pickup time yo get to destination due to numberious other stops along the way as well as returnback. Overall was good minus other issues listed.

Great view

It’s not as good as it looks in the photos. Good people but most staff can speak English which causes some issues. Food not very good and can get repetitive

NO recomiendo hospedarse en este lugar. Reservé una habitación “De lujo con alberca y terraza” y cuando me entregaron la habitación no tenía alberca. También la confirmación de la reserva decía que incluía wifi y NO hay WIFI en las habitaciones, solo en las áreas comunes y muy lento. Al ir a recepción a aclarar eso fueron muy groseros y no me solucionaron. Al llamar a hoteles.com para que me apoyaran en conseguir el tipo de habitación que pagué, nunca les respondieron. Además los meseros atienden mejor a los extranjeros. Pésimo servicio

The staff is great.

Was as expected - bargain pricing for hotel that is in need of renovation. Not bad but showing age. Food was ok - cafeteria type. Sit down order from menu was also ok. Had to share our swim-up patio with room next to us (corner room). Luckily, we overlapped infrequently.

The beach was perfect with beds and lounge chairs. Staff was AMAZING especially Alexis who made sure I had everything I needed during my entire stay.

Good

Beach was very clean we stayed for 3 days the food was not the best and one night the chicken was under cooked . The biggest issue was you had no Internet in the room so the tv would not work and if you tried to use your phone it would not have signal in the room you had to go to the front lobby other than that location of the hotel is amazing. It’s not far from downtown amenities.

This review is not based on our onsite stay because we never entered this resort. We researched and planned on staying at the Flamingo BUT when we arrive, we were told they did not have a room for is based on some issue at the resort so we were sent to a different resort 20 minutes away. We were not given a heads up in advance and had no choice in the matter. Many others were in the same boat and although we contacted Expedia about this issue and our dissapointment, we were never compensated appropriately. We are very frustrated with Expedia and the Flamingo. Would not recommending booking athe Flamingo...

First off, let me say the beach was amazing! Always clean!!! This is an older resort however you can really tell that they are really trying to keep up with it… the resort is on the small side, there are two pools; one main and then a more secluded one that overlooks the beach…. There are plenty of chairs and cabanas however, you need to get up in the morning and make sure you can secure your space for the day… We always found something to eat. They have a main buffet a specialty restaurant called the albatross which is down below and a pizza place up by the second pool that is a MUST!!! food options were somewhat limited, but we never had any problems finding anything that we liked. The rooms are older and yes, they do need some repair, everything was in working order and we had no problems during our stay. There are no ceiling fans in the rooms so we did end up purchasing a small fan. The AC worked perfect and was always cold. My only complaint would be is that the pillows are lumpy and uncomfortable, but the bed was amazing. Linens were always clean and room was made up daily. Lobby area was clean, bustling, and busy with excitement. There is a swim bar, a bar by the pizza place and a bar in the main lobby… there is nobody walking around asking drink orders so you are on your own to get up and get what you need. The drinks were good and plenty full and kept us satisfied. The resort was perfect for a little beach getaway!

Our family of 3 enjoyed our 4 nights at the Flamingo. Our room had the swim pool on patio which we really enjoyed. The food and drinks were excellent and the staff are super friendly. We will be back

Was very inconsistent on most all the rules. Not enough seating at the beach and pool

Great expierence, balcony view was amazing !

The hotel was really clean and staff constantly are cleaning common area around the hotel Which is good. Rooms was spacious as I had the room which has the lounger bed by the pool and a swim up pool room. The pool water is very cold but the main issue on this resort is no WiFi access where all the guest complained and stated they will not return because of this issue. I noticed that additional Prices that was not included in the all inclusive started from $100usd including the excursions if you wish to do which is severely over priced. They often try to tell you they have free offers but it’s not as along the line they ask for your card details which is not necessary if it’s a free offer they are promoting l. The hotel charges $1000 México pesos which is around $65usd / £43gbp per hour for late check out. Which is horrendous I even seen guest arriving early from around 2 hours and refused to give them the room early without them Paying these fees and I know rooms was available if they wanted to as I had checked out I feel Mexico is a place where they exploit tourist financially and demand tips by having everything written on each document you sign or see in taxi services almost like a mandatory charge rather than a choice and often expect high tips starting from $15-+usd for literally simple things like helping you get a bag out a car or just giving you information or even having a conversation. It’s just ridiculous and quickly becomes expensive by day 2 of your stay.

Smaller resort compared to others. Had a more quiet vibe. The bar staff were great.

Fantastic staff, great stay

This is a very quiet resort, so if you’re looking for a resort with a lot of entertainment, sports bar or anything open past midnight, you’ll likely be disappointed. Great location, easy to get around Cancun due to its central location on the hotel strip. Lots of great places to visit in walking distance or the by taking the city bus. Ocean view rooms are worth the upgrade. Beach is beautiful, but get up early to get a cabana or lounge chair. You can walk safely along the shoreline in both directions. Property was very clean and well maintained by staff daily. Pools are small, but do the trick, however not many places to sit around the pools, so hopefully you’d rather be at the beach. Don Roberto’s pizza was the best option for lunch, but lots of good food options at the buffet as well. No reservation needed for the à la carte, I’d recommend the steak. Overall it was an enjoyable stay, comfortable bed, clean smoke-free property and very friendly staff.

No hot water, every cold in the room