Overall Ratings & Reviews Holiday Inn Express PORTSMOUTH - GUNWHARF QUAYS by IHG, an IHG Hotel

No air conditioning working. Room was stifling, never slept a wink. Really think some reduction in the price should have been made to compensate. If we had know we would have gone somewhere else.

No working air conditioning and put in a room with no window. Very hot and stuffy on the hottest day of the year. Told my only option was to book elsewhere, but no close hotels left and it was already 9pm as I was travelling for work and had a very long day, up since 5am and just wanted to get dinner not do more travelling and sorting a new last minute reservation. They did move me to another room with a window that opened after I insisted the room was not suitable in the heat, but offered no compensation. There was no warning about the broken AC on hotels.com at the point of booking. The internet was slow and it meant I struggled to even browse for other locations or hotels and was stressful to arrive into this environment. At breakfast, as a solo traveller I needed to eat alone, but when I got up to go to the buffet they took away my juice and coffee even though my bag was at the table and it was frustrating that their staff did this and meant I felt I couldn't get up to get more juice in case they also cleared my food

One of the highest temperature recorded week and the AC was not working.gave us desk fans which didnt help much.bed was in a very bad state.gave me back pain.double bed was uneven bcos the bed base was of different heights.Ac was not working for the past months and no response when it would work again.no cold drinks were offered and no compensation for the Ac not working.breakfast was nice.A very good location for shopping and to take ferries for isle of wight.

Warn people that air conditioning isn't working before they arrive. The hotel is tired and needs improvements. For example, in our room, the bathroom ceiling had only been half painted and was suffering from damp/mould. The beds have been over used and poor quality. Marks on the walls and stains on the carpets. No coffee table or chair in room.

Room flooded, so sent to an alternative hotel. Staff very uncaring and nonchalant

The receptionist informed us that there was no Aircon. But we had action whereby

Great venue for Gunwharf and hopping over to the IOW.

Every thing

Here's holiday inn doing its spiel that the air conditioning doesn't work, a known method for them to cut their costs. In addition, there are no operable windows in the rooms. Air conditioning worked fine in the hallways--to bad we couldn't have left our room door open all night. Nice location

Excellent location for what we wanted to do

Very clean & bright rooms -good breakfast. —unfortunately the air con In hotel was not working but they did supply a small fan which helped a bit also Our room was right near railway and loading bays so was very noisey

Ideally situated for all amenities.

Window would close but would not lock, as handle was missing. Due to room being directly opposite nightclub, this was a problem with noise Saturday and Sunday while trying to sleep. Otherwise a very enjoyable stay.

Great location, helpful friendly staff and nice little touches like free suncream and discount vouchers for gunwharf quays. However, rooms quite small and our bed was incredibly squeaky and not all that comfortable. Location was fantastic, but unlikely to stay again. Checked out a night early to get back to our comfy bed!

Convenient

Lovely hotel free parking & lots of bars/restaurants and shops nearby

Parking good But would have been helpful to have had info about taking the barrier ticket and having it stamped for free 24 hours. Staff should know about electric charging so coan load the podpoint app in advance rather than having to walk out to get a signal to download it after parking.

Great hotel for Gunwharf Quays and even the ferry ports! Excellent service all round. Very friendly staff and great check-in. Complimentary breakfast hot or

Very easy check in service and pleasant & helpful lady at reception. Rooms comfortable, bathroom a little dated. Breakfast good and plenty of options

The air conditioning didn’t work which seems to be a long term problem that has not been fixed. The windows only open slightly so no breeze and it’s too noisy to keep them open. Fan is useless.