Overall Ratings & Reviews Highland Lodge

It was off season so there was no one on site. Checkin is all digital and worked seamlessly. Had a bit of trouble finding the room and was only stairs down to the lower rooms. Rubbish bin had not been emptied from prior guest. Studio was very comfortable and had everything you could need.

No one ever around.

Nice room, easy to do self check in/out. It's very strange that there are no kettle in the room, need to ask the clerk in restaurant to get hot water.

Quiet stay in early August in this ski town, geared mainly toward winter tourism.

Very clean, excellent location, and had everything as described.

This site was obviously understaffed. The model is set up to minimize staff, but it doesn't work in practice. The dining room staff were called upon to assist check ins. The dining room was understaffed. The staff made a mistake, which I understand. Mistakes happen, particularly when the staffing model inappropriately stretches them. But, we had to ask the staff for information instead of them communicating more directly with us. The result was that we felt like a pain in order to simply get a hot meal over two hours after ordering it. This advertised two dining rooms and that was not true. The parking was horrendous and there didn't seem to be a plan. We would have liked to use the pool and sauna, but the dining debacle took that opportunity from us. It's evident that this is a "start up" and that ownership/management believe that they can get by on minimal staffing. Start ups typically require a heavier leverl of staffing to deal with the inevitable issues. I did communicate our issue to management. I had to ask directly for a response and, now, am waiting for the general manager to get back from vacation. If you go, find another place to eat and park until they get their systems in place.

Bare minimum service in an atrocious area

Good over all

The digital check in procedure was very unwelcoming. They are just trying to save money by having the guests do everything. Not happy with the way things are going regarding lack of customer service these days.

The room they put me in is HORRENDOUS. I am six foot 1 and can barely get around this room constructed for smurfs. Seriously, people have closets in their houses that are more comfortable.

Clean, convenient, and spacious place to lay our heads while travelling from the fjords back to Oslo. I’m sure it’s even more fun during ski season!

Super

Accommodation was fine but we were advised at check in that the restaurant was closed for refurbishment

Very good

Stayed at one of the 1 bedrooms apartment. It was very nice, spacious. Great views. The kitchen is very well equipped. The hotel is walking distance to cafes, stores, groceries. The only negative thing was the weak internet connection in the apartment.

Noisy with construction right in your face from 6am-8pm. Horrible beds and the hotel condition is deteriorating. So sad to experience that when it had been our favorable stay every autumn for the three past years.

Beautiful room, Good food, Hotel was in a good location. Good parking. Lovely swimingpool, whirlpool and sauna.

Great stay best restaurant beautiful room would recommend

The swimming pool was excellent - as was the on site bakery. The rooms were ok - but our room had nowhere to hang clothes - no wardrobe or hooks.Nothing! Nor did it have a toilet roll holder. Sounds a small thing - but the toilet roll had to be balanced on the cistern and kept falling off.

Menue in the restaurant was very limted. Only 2.cannel on the TV Not possible to call reseption fron phone