Overall Ratings & Reviews Courtyard by Marriott West Palm Beach Airport

Great place clean I felted safe

very close to boat show

Staff was incredibly friendly

Great stay

The property was not in an area where I would feel safe walking around. There were no food options in walking distance.

👍👍👍

Staff is super friendly

Accommodated a last-minute booking. Front desk staff was excellent.

I was definitely disappointed with this property. I come to the area frequently and my usual property was booked so I figured that I would try this one. The overall impression that I got was that the place was old. It has been given a facelift, but it feels old. When you look past some new wallpaper and carpet, it isn't in great shape. It has old bathtubs, the pool was green and the gym didn’t even have half of the lightbulbs in the fixtures. The staff was great, but I do t think that I will be returning to this Marriott property. There are properties across the street that feel more updated and offer breakfast (if hotel breakfast is your thing).

First room I booked had a tub next to bed with rotting wood from over spill of the tub water. The tub jets had hair in them and black film around tub. The carpet next to the bed was lifting from the water damage. Asked to move to a room with no tub. Front desk was amazing in assisting us. If it wasn’t for the awesome front desk staff I’d probably get my money back and stay else where but they were super friendly and reassured me it was not how the hotel operates and gave us a wonderful room smaller but no tub and very clean. Customer service saved this visit hands down

It was dirty

Was good

Exterior of Hotel excellent. Lobby excellent. Staff FANTASTIC and go out of their way. Issue: Room is VERY dated and even disheveled. It was a bit dirty mainly due to everything easily being 10-20 yrs old. Had space on wall for a huge tv; yet, had a MAYBE 33 inch tv. Two of the lights didn't work. Sheets and "blankets" badly frayed. Had an odor of dampness that was noticeable. Most furniture was damaged and/or not maintained. Odd, as the exterior and lobby seemed pretty good - rooms were "shabby". Would not stay again. At any price. But, again, staff at desk were AWESOME. One of two elevators not working...so 3-15 minute wait.

The pool water was poorly treated. It was moldy and the water was dirty. The water in the hot tube was dirty and with sea sand. I hope they can fix it soon. However, the rest of the areas were clean and maintained. The staff customer service and friendliness were above and beyond.

Frond desk staff was warm, helpful and friendly. Location is convenient. But there seemed to bed bugs in the room because my wife got bit around her neck.

Great

The entire staff were phenomenal. Service was excellent. I will stay again.

Great customer service. The property well kept.

Very close to the airport. Check in was a breeze

They don't charge for parking. I love that. Very clean room, great staff, great dining/snack area in the lobby. The staff was very friendly and welcoming.