Overall Ratings & Reviews UNA HOTELS Hotel & Residence Contessa Jolanda Milano

The hotel facilities were clean, comfortable, large rooms contributing to a relaxing and enjoyable stay. Although we experienced a minor issue with the air conditioning at first, the front desk staff handled it promptly and professionally by relocating us to a new room, which we greatly appreciated. I would especially like to thank Mrs. Maria Garvasio, the breakfast attendant, who truly made a lasting impression. She welcomed every guest with genuine warmth and a friendly smile, creating a pleasant and inviting atmosphere each morning. Her attention to detail, professionalism, and kind demeanor brought an extra level of care to the breakfast experience. It's clear that she takes great pride in her work, and it did not go unnoticed. Exceptional service like hers greatly enhances the overall guest experience. Thank you, Mrs. Garvasio, and heartfelt thanks to the entire team!

Smelled of stale smoke. AC did not work. Generally dated hotel.

The property is a great place to stay for the price point, you can walk to the bus, tram or subway. The rooms themselves are a little dated but clean.

Good hotel .Staff were very helpful

Nearby all the supermarket 5 minute walk to Metro station

Overall much nicer compared to others

It seemed like you in your apartment. Staff is great. Walking distance to subway metro. Restaurants nearby. Supermarket nearby. Wifi poor in the rooms but great in hotel lobby. Will recommend to others.

The hotel was fairly nice. The staff were excellent and very nice and helpful. The rooms were not very clean but also not incredibly dirty. Dust under all the furniture and in the corners and some stains in the couch but there were no bugs or anything like that. The kitchen was quite good and we used it often. The room was large and quite comfortable.

Hotel reception appears to be modern but the rooms are very outdated with old furniture and the old appliances which were causing issues to not operate effectively. Further, during breakfast, the staff were not at all friendly and started clearing the breakfast before time.

Confortable beds, big room. Air conditioning did not work. Shower head clocked so bad water pressure

The Hotel was very good and clean. Good breakfast. Good location near the trams and underground systems.

the staff were very nice and the room OK if a bit old fashioned. The shower, however, was awuful with just a trickle of water coming out (and not very warm)

Large and comfortable suite - unfortunately dated and in decline.

Friendly staff and clean-ish rooms. Some of the things such as the shower head needed a deeper clean. Air con could be slightly stronger but the room was overall nice and cool. The rooms are dated but everything was still functional and clean. One major thing we needed was outdoor furniture for the balcony so we can enjoy the weather outside

We stayed for two nights and unfortunately the room given had broken curtain, which when mentioned was fixed, shower only having dripping water, not enough towels, blocking of water in the tub. Hairdryer not working, machine was making loud noise and no air coming from it. At any point after informing the reception no mention of room change or anything. I would like part of the money as basic needs where not met

It was an overall pleasant stay in this hotel. Not far from the nearest metro to the centre, friendly staff and great facilities. Rooms could use an update in terms of the decor, the air con was not working properly and the phone was pretty useless when trying to contact reception (either that or they dudnt answer)....but all and all, thoroughly enjoyed my stay

The property itself is nice and clean. However the air conditioning in our bedroom wasn't working and it was so hot that day. But we ask the receptionist downstairs and ask if we can transfer to a different room. And they were very helpful without hesitant. The room is spacious and nicely decorated. We had small kitchen but no kettle which is quite important for me. Breakfast was nice specially the croissants❤ The grocery shop is about 7- 10 mins walk and same as metro station. I would recommend this hotel...

The reception lobby was great. Room was huge infact it was a suite with bedroom, kitchen, bathroom and leaving room. in addition with a balcony. The was real 4 stars Hotel. I will book it again and agin if I come back Milan. Thank you

Nice room,silant,near metro station , big room,equipment for cooking, kitchen.wide tras.

Staff are awesome