We stayed in hotel for 3 nights, staff were excellent everywhere reception restaurant bar especially Tony and Guiseppe were so nice, we had drinks at bar and they make us feel so welcomed, and talked to us just great.. We already looking for next time when we travel to Italy and stay there … Really recommended

Lo q no me gustó fue q la ducha del baño estaba muy sucia. Lo demás estaba bien

Room is very small compare to the other ones I have been in Sicily. Location ok

The hotel is in a good location. The only thing is the room had an odd smell maybe due to old carpet.

Very happy with the hotel

Let’s start from items that this hotel chain should consider fixing. Since we moved in for 6 nights, the floors were dirty all this time, with stains that felt uncleaned. Towels were old, worn out, ripped. TV offered NO English language channels. I reported this few times, nobody seemed to care. Extremely bad Wi-Fi, I reported this few times, nobody seemed to care. For the price they charge, it was quite bad experience. On the positive side. The room was comfy. Hotel staff friendly, we felt safe. Good location in respect to city center. Breakfast was also good, always fresh fruit and lots of more. Cafeteria staff makes real good coffee if you ask.

The breakfast was good. They should put a ramp for the step in the breakfast room. We saw a man fall and thank God he didn’t break anything. The annex is so inconvenient to walk a block and 1/2 to go to breakfast. They should only put young people in the annex.

Near shopping and restaurants. Bus stop nearby to take you to the historical town. Hotel caters to large tour groups, so lots of guests at breakfast and check in. Breakfast was ok.

Centrally located. Clean room. Nice restaurant on site.

- nice room, polite staff

Helpful staff and excellent housekeeping.

Excellent breakfast. The room is spacious with a big balcony and great city view.

Il tutto gradevole

Friendly and helpful staff, fantastic breakfast good to have a balcony

It’s close to the port . The breakfast is very good. I will book it again if I have a chance come to Palermo next time.

Two problems. Premier Room in the Annexe. First key didn't work; twice back to reception 100 m away so had to go back and forth. Room spacious, BUT, a dreadful hum like a pump quietly, getting louder, cutting in and out every 2 mins, so impossible to sleep with this constant reverberation going round the room. A motor is either next door behind the wall or above in the cavity. Unacceptable to rent out to customers. Hotel should have been aware of this big problem. Had no idea. I spoke with the receptionist at the desk who was reluctant to get the manager. Why should one be charged for this lack of premier treatment? So be wary about staying in the Mercure Premier Rooms. A dissatisfied customer.

The air conditioning worked perfectly. The room was large and bright, very clean and attractively appointed. The street in front of the hotel was always extremely dirty with trash and the walking surfaces are in extremely bad condition. The hotel staff is excellent and attentive, the breakfast service was generous and of a high quality. Everyone was very gracious. I would say the only down side was perhaps the large tour groups that congested the lobby.

The property is dated

Fell in love with Palermo and this hotel was part of the reason. Allowed me to leave bags as we were early for check in. Walking distance to museums, markets restaurants.

Very nice centrally located hotel, excellent service. Excellent breakfast, but limited choices for dinner if you want to stay in rather than going out to eat. Excellent bathroom facilities, but the shower could be a bit larger.