During our first visit to Mazatlan we enjoyed our stay. Rooms were outdated but clean. Obvious wear and tear given the humidity and elements. Our first room smelled terrible and was dingy but upon request the hotel promptly moved us to a room in much better condition. The staff were nice and helpful. The pool and view of the ocean were great. The massage station in the lobby was awesome. All in all it was a nice stay.

Ocean view

I really like the atmosphere

We were bitten by bedbugs this weekend. We looked for them in the bed and there they were. The itching, burning, and swelling were terrible. The manager didn't even say good afternoon, much less offer an apology. They thought changing rooms would be fine, but they still had bedbugs, even though they were the best ones.

We had to cancel 3 days before our stay due to an emergency surgery and the hotel would not refund or give a credit bc it was their busy season.

WiFi didn’t work the first day. After it barely worked. They started construction on the patio and didn’t mention. A/C worked great. Know Spanish if not you’re lost. Bell boys coo.

I enjoyed staying at the hotel. The only inconvenience the wifi was not working properly at the tv and the dryer box fell down. The fixed the dryer box.

Friendly staff, some bartenders are awesome, others are ok, housekeeping are awesome, very attentive. Everyone in the buffet are awesome. Receptionists need more training . And that whole system about checking out towels for that pool and returning it needs to change to easy access to towels.

Mejorar en detalles de limpieza

Ambiente familiar, excelente servicio muy atentos y definitivamente lo recomiendo. A pie de playa y amenidades cómodas.

This hotel could use some upgrading. I think the humidity takes its toll on the concrete building! We had a lot of water dripping in the bathroom and over the bed. We had to switch rooms. We also had a power outage for about an hour one night. We did enjoy our stay. The beach was fantastic and the food at the hotel was very good. Service was excellent

Recommend 5 stars

Clean and nice.

Access to beach

The room has no hot water. The bathroom smelled like sewer water. The air conditioning and fridge didn’t work. The room was never really cleaned after housekeeping came especially the bathroom.

El servicio muy bien siempre muy amables

Everything was great, friendly staff!

I love this place so much, I go to the same resort each time I visit, I feel safe and treated very nicely

The gym has been not working for several years now ! Need to fix please

Hot water has to wait at least 20 minutes for shower. The noise from outside is too loud.