Overall Ratings & Reviews Mercure Bristol North the Grange Hotel

Lovely stay - clean and comfortable room, a little tired but perfectly functional. Prices very reasonable for the setting, standard of service and breakfast. The staff at breakfast on Sunday 15th June were particularly great - very polite, helpful and smiley. We will stay again :)

Amazing helpful staff, clean and comfortable. A lot of noise on the Saturday evening due to a wedding reception near our room

Expedia Site says there is a Gym at the property. Which is why I booked this reasonably priced hotel. There is no Gym and the apology I received was inadequate. The hotel is set in lovely grounds, Minimal efforts made to conserve energy or reduce plastic.

A very well maintained and comfortable room. The reception staff were friendly and helpful. I really enjoyed my stay.

Listing says they have a gym but this is closed and has been for some time. This should be updated. The room also wasn’t cleaned properly- I had a two night stay and the rubbish bag was taken out of the bin and then left on the side, not very hygienic. The double bed was two singles pushed together. The breakfast was excellent. The service was friendly and welcoming. Easy free parking. Lovely setting.

The grounds and surrounding area are beautiful but inside the hotel is tired and feels unclean. The bathroom taps were falling apart, light switches weren’t working and the carpets and furniture in the room were very old and worn. Staff were good and attentive but it wasn’t a great stay. I’ll look for alternatives in future.

Location and grounds. Breakfast was very good. Comgortable stay but the hotel is in need of some rennovation. Tired and scruffy in some places. Our room had peeling wallpaper and water stained surfaces

Lovely family get together for a birthday. Had a spacious private room, food was great, as was the staff. Very friendly and efficient

Excellent stay, clean, cosy and hygienic facilities. Restaurant was amazing where we had dinner and food was delicious. Surrounded by a lot of nature and wonderful sceneries

We had a good overall experience, we were slightly let down by the cleaners over the duration of our stay however customer service was amazing and they sorted everything out instantly! Shae the lady behind the front desk deserves a pay rise or managerial status, she was amazing!

A hidden gem of a hotel. Beautiful building, lovely surroundings. My only reason for not giving it a 5 across the board was that there was a private party in one of the function rooms. Not an issue in itself, however I felt the staff were stretched quite thin as a result and the service was quite slow at dinner, to the point that we had to keep trying to find someone to serve, get the bill etc. Other than that, we had a great time and it wouldn’t deter me from coming back

Tired rooms, but clean and tidy. No hot water due to boiler failure!

Checked in Thursday for a wedding over the weekend. Room very clean to start with but housekeeping over the next few days had to go to reception as only bins emptied and bed made. Nothing else was done and tea and coffee not topped up cups and glasses not cleaned or changed. Had to ask for toilet rolls and more towels. Stayed in an upgraded room but the service was way below what I expected. The night time bar service was poor. One girl doing her very best and suits just coming and going doing their own thing even though at one stage 4 people were waiting to be served and were ignored by a man from management who didn't even acknowledge their existence. Will not stay again . Access road leading to hotel in dire need of having all the potholes fixed and signage for hotel entrance and car park really poor if you arrive after dark

Excellent Hotel with a fantastic restaurant. I will stay here again.

I tried in vain to make contact regarding the possible rebooking of the hotel without any joy.

Very quiet location for a relaxing stay. My room was warm and had plenty of storage cabinets. The bathroom was okay but desperately showing ageing. Breakfast included a good variety of food despite gluten free muffins.

Absolutely awful room. Not as advertised the worst room I have stayed in.

Beautiful grounds in a stunning area

We stay in this hotel at least twice a year when we visit family who live very close by. Lovely setting, large car park. Hotel rooms - some are looking very 'tired', others have been redecorated and very nice but all a good size. Bathrooms clean but could do with an upgrade. Breakfast good. Staff friendly.

Set in lovely surroundings. The room was spacious and clean and I slept really well. Breakfast was a little disappointing and it felt like everything hot had been microwaved and was overcooked. Other than that, it was a very pleasant stay.