I did read many reviews about this hotel, but I don't know why people gave low rate of feedback. I got very pleasant time in this hotel with nice staff and clean building and room,the breakfast was not bad reasonable. Every thing were good and comfortable for me and my family. This is fact I spend 4 days and this is the first time for me in this hotel.

We’re so glad we chose this hotel. From booking to check out all went smooth. Staff so courteous and helpful and friendly. They had our room ready way before check in time, which was so helpful. We enjoyed the rest of the day without any issues

Nothing like a 4 star hotel exept the lobby area... cleaner are very kind and receptionist are helpful.

room was rather small, tap in shower was leaking, check-in staff were not forthcoming with wifi information and password - i had to go downstairs three times at 01h30am to sort it out.

Staff was very friendly

The location was excellent and a tram stop near the hotel BUT the aircon was not working properly and the room was always TOO hot. We reported it several times but nothing was done - saying it needed to be switched over to summer. This spoiled our stay comp0letely. Breakfast was poor

This is 2 or 3 star hotel. Only good thing about this hotel is its location near to train station. If you pay anything over $40 per night, you should not take this hotel.

Even though the entrance is just off the main road, it gives the feel of being a safe and busy area without the noise. Check in was easy. Polite and courteous staff. Room was spacious but a tad worn in places. However the bed was excellent. Very clean sheets and towels. Bathroom was clean and fresh. Breakfast had a lot of options in a bright large room. It was not located in a dingy basement. Value was excellent.

No ironing facilities. You either need to pay lots of money to the hotel or take the stuff to a nearest laundry shop . Could not open the window in my room . Needs to be repaired.

Very good hotel, Istanbul is very buetiful place you should visit many many times

The staff was rude. My room was freezing. I complained about the heat not working and nothing was done about it. I asked to change rooms and they said that they would not. I slept with my winter coat on. They refused to refund me. The beds we're horrible and extremely uncomfortable. I would never stay here again. This hotel is NOT a 4 star. I wouldn't even give it a 1.

Isolation of the rooms is not enough good sounds from the other rooms and street disturb guests rooms especially bathroom is very old and heating is a serious problem we were cold during night

If only the room had better view and a lil bit larger, it'd be perfect I was placed in room 114 I guess not all rooms are the same size, coz i stayed before in room in the 4th floor it was better. But all in all , its a good place to stay

Rooms were not cleaned properly there was hair all over the floor and the bathroom was not clean at all

Should be rated as 3 stars hotel e

Everything was very good except reception staff who are not that kind + their english is very bad

Pros: the tramway is in front of the hotel , very easy to go to all attraction places. Cons: there is no swimming pool in the hotel, sauna is with extra payment.

Overall we enjoyed our stay at this hotel. The location is decent with a shopping mall close by and plenty of places to grab a bite to eat. Service at the hotel was very good, staff are very helpful particularly those serving breakfast. Room cleanliness was disappointing as several towels had stains on them (think they had been washed but for a "four star" hotel you'd think they would just replace a tatty towel - noone is going to want to use a towel with unknown marks on it). The glasses also looked like they've not been washed as had traces of drinks in them. Realistically this is more a 3 star hotel, not 4 as it claims. However, I think the hotel is priced fairly for the standards it has to offer, our room was pretty cheap. Oh, and for the tea/coffee fans..no facilities in the room :(

We stayed 7 night. At first night there was a problem with the AC. They changed our room the next day.

Very old fashioned hotel, needs quiet a renovation. Comparing to other hotels in the city, this hotel is accommodating.