Everything was great

Very nice location, excellent breakfast buffet

Leakage of waters in tollets

Definitely worth using the Sheraton's Mercedes pick-up service from the airport, as their man breezed us through customs\passpoet control, took us to no-wait lines and escorted us all the way to the very nice car right out front, so no waiting, delay or hassle coming off an overnight flight 👍 People on our boat were stood up by 4.9 rated Viator pickup that never showed up and cost them hours at the airport. 🙄 Room was excellent, prices very reasonable to just eat in the hotel that was upscale and safe, with security protocols to make it a welcome place to stay. We would definitely stay there again. ✅

Every thing was top notch

The staff was so nice and helpful. The room was amazing and felt safe day and night coming and going. Would definitely stay there again.

The food was excellent, lots of variety, and the staff was very helpful and attentive! Especially Ibrahim, his service and mannerism were excellent, and has a great sense of humor, we had a great time with him! The rooms were also very clean, amazing views of the Nile! And many thanks to the house keeping, especially Mahmoud and Shaymaa, so helpful with a great smile. In general, the hotel staff were helpful, polite and very accommodating to our needs! Special thanks to the managers Hiba and Ameen. I would also like to thank yourself and juhaira who made sure we felt welcome and accommodated! Overall, a wonderful stay! Would definitely recommend!

The customer service is poor. They ignore you half the time, phone hangup countless. Rooms were ok. We left one of my jewelry box in the room. Contacted the manager and he was able to locate it w the security. When we came back; forget how many people we had to ask. 4 pieces of jewelry that was not only expensive but had significant sentimental value to my niece because it was from her that father. There was absolutely no accountability or responsibility Two different managers and none of them responded

Stayed for 3 nights in a family suite. Very spacious and modern room. Great service from all staff. Great breakfast. Lovely view and club lounge. Totally recommend

The staff were extremely welcoming, especially those in reception (Mr Yousef in particular). Mr Omar, the breakfast’s manager, and on the breakfast’s staff, Mostafa were always there to answer any questions we might have had and they were very hospitable.

Good customer service, But the traffic noise doesn't let you sleep peacefully.

This is a solid choice with a lot going on. Views are fantastic. The Nile visible depending on your room. Service was great. Food equally so. The only reason it doesn’t get five stars from me is it’s a big and busy place. You can get lost in the shuffle on service depending I think, not enough to be aggravating just noticeable. And you are located near a bridge and relatively bury circle. Making access to what you want to see excellent but it’s busy out there. The location is great for with Giza or the Old City which are a reasonable drive away with a local knowledgeable driver. I would stay here again should I return to see the GEM which sadly I missed but might justify a return visit.

Spotlessly clean rooms which are comfortable, spacious and well equipped. Complementary bottled water, tea and coffee replenished daily. Plenty of dining options. Absolutley loved staying at this impressive hotel.

Hotel is an Oasis from the busy Cairo streets. Great hotel rooms, the lounge bar served drinks and good food. Staff all very helpful. Would definitely come back.

The hotel needs renovation as soon as possible. When we hear Sheraton, we expect luxury. That was not the case with this hotel, as some facilities and the condition are both outdated. Also, I didn’t appreciate some of the employees at the front desk. The guy who checked me in wasn’t friendly, maybe he was having a bad day at work. I also heard two female employees gossiping and talking badly about one of the customers trying to check-in. I would say this is unprofessional

Clean Room Great veiw

We had an upgrade to executive suites, with breakfast and dinner inclusive. Room cleaning was done regularly. The female head of the executive suites was ver polite and supportive.

We had a great stay at this hotel in Cairo! The staff were friendly and helpful, and the rooms were clean and comfortable. The only downside was the amount of smoking in the lobby, but overall our experience was very positive and we would recommend this hotel

Very clean and very friendly place

Everyone of the staff was wonderful