10/10 couldn't wish for a better stay.

Amazing, quirky hotel with lovely staff

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Amazing location, building, team and overall experience. Everything was perfect from checking in to check out. Great place to visit that is a bit different and perfect for a special occasion. Thank you.

Had a 3 night stay, room very clean, staff friendly and helpful. Breakfast was nice, but the hot water tap for drinks I think is dangerous, and the instructions on how to use it are inadequate. I had to find someone to help. One of the lifts is out of order, and from we were told has been for a while. Other than that, no problems. This is a great hotel, perfect for being close to the center of the city and the train station is an easy short walk too. If we come back to Oxford, we would stay here again.

Great location and fun vibe. Staff were all excellent

We’re supposed to stay at cell sites but the staff put us at the bottom by the staff accommodation

We had a fabulous stay. Fun and quirky but still luxurious. Staff were fantastic and the food excellent. Recommended

We were pretty disappointed as we were expecting a bit more of an experience from this stay, and the price that we paid. Having thought we had booked a “Cell” room, it was evident we hadn’t and were told we needed to specifically select that on booking, though this wasn't clear at all on booking. Having paid quite a high price, the room was a glorified premier Inn room. We were on a stay with friends who had booked as cell room, having paid quite a bit more than us, who had some real issues with cleanliness in their room. While this wasnt our experience, there was a lack of amenities. Described in the room we had booked were coffee/tea maker aswell as a kettle, however we did only have a kettle. We paid over £250 just for a pretty standard room, no breakfast included - this was an extra cost, as well as parking also being charged extra as only valet parking was offered. We paid £35 for parking, & although being told we would have unlimited access to the car, this was parked out of sight. When my partner requested access to his car to retrieve something, her was told he would have to wait for someone to get it, and that he wouldnt be able to go with them to get it. They proceeded to ask where abouts to find the item, however my partner felt very uncomfortable with the idea of having to explain where said item was. Although an interesting hotel, we feel the stay really was not worth what we paid. We did express this on checkout, but staff didnt take much notice.

the location was perfect for visiting oxford. everything is an easy walk. the hotel had a lot of charm and luxury. Definitely would recommend anyone to stay.

Restaurant excellent for dinner and breakfast. Bar doable - some staff not totally aware of customers waiting.

Great staff and they called when room was ready and stored our luggage for us. It was a visit for my daughter's 21st birthday and the location was brilliant as she is at the uni there. Lovely, clean and quirky room and very quiet too. Breakfast was also really nice and again, great staff.

Couldnt fault it apart from the lifts being out of action whiile renevations are ongoing.... Room lovely and bed super comfy...towels thick and fluffy..breakfast excellent and staff very nice...lovely Henry behind the bar... Would come back for sure.

Friendly attentive staff from the minute you arrive. Room/cell quirky and had everything we needed. Really quiet and comfortable.

No atmosphere, allocated to a room in C wing in an ordinary hotel extension to the ‘prison’ building. Staff were helpful.

My son and i were there for a short break. The concept of the hotel and the rooms are absolutely stunning. We loved every minute of stay. The amenities in the room, the comfy bed, spacious bathroom room size is great. To wake up to a delicious in room nespresso coffee with a top quality biscuit and ferrero chocolate, fantastic. Would definitely highly recommend and would love to stay here again. Special thanks to Marina for the wonderfully warm welcome and attentiveness to our comfort during our stay, also for providing us with helpful information about the area. All the attendants we encountered were very friendly and helpful 🙂 Thank you very much Malmaison

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Clean and tidy. Modern. A nice place to be.

An amazing experience and in the best location . Will definitely revisit

Dont think pets allowed Dust on skirting board around room stain in bathroom sink due to cleaning cups Bedding very nice good room with small balcony