During the time of my visit, my car was broken into and my computer was stolen. The staff could not be bothered to call the police, and were incredibly unhelpful in dealing with the situation. The police asked me stay an additional few days on the property, but the hotel refused to offer a discount, or help with rebooking the accomodation. I ended up having to pay for over 500€ for 2 people, even though I was only 1 person, in order to stay at the request of the police. The food at the resort too was only British and German food. Thus, horribly greasy and fried. Very limited healthly options.

In short, the stay was positive and I would go again - but there were a few things that were below expectation, especially for a 4-star hotel. Otherwise, great overall. Negatives: No air conditioning: even tho we visited in Nov, still struggled with the hot & humid air - thankfully the staff were able to provide a fan upon request which partially helped. Sewage smell: an unpleasant smell was present in the toilet/bathroom especially throughout the first 2 days. Cockroach: live cockroach creeping around near bags/hangers. Pool: the pool didn't look clean at the bottom. Entertainment: the presented entertainment was average/mediocre at best and mostly in Spanish. Cleanliness: cleanliness can be greatly improved, especially inside the shower. TV: programs were pretty bad and mostly in spanish Positives: Great location Great bar (especially if all-inclusive) Great food and service Wonderful scenery and decoration Plenty of space to sit and lay around the pool Other amenities were fine in the room The mattress was really great and firm. Sufficient pillows available with suitable sizes.

Well worth the money paid for. Food choices very basic for all inclusive but enough to have a go at. Drinks, both alcoholic and non alcoholic, were bang on. Staff at the bars were sound, receptionists also (bar one man). Wouldn’t bring my family, much more of a friend’s few days away, as limited for kids.

I had a great stay there. Location is great, rooms are fair for the price. Staff was great all around.

Great sea view, friendly staff, clean and comfortable room, good variety of food on All Inclusive basis.

The hotel is in the perfect location if you are looking to spend some time in/ around Peurto De La Cruz. While not directly in the centre, it is within easy walking distance. As a basic hotel it has everything you need - clean lobby are and clean bedrooms which were satisfactory. However the hotel is quite worn down and in all honesty I have never had a worse hotel breakfast. Even the "fresh" tomatoes and cucumber were inedible let alone the rest of the food on offer. Staff were okay and attentive, although if you require car parking, don't expect there to be much room in the tiny off road car park across from the hotel. And with a lot of shops cafes and bars on that street, street parking is very slim.

Food was absolutely disgusting either pork or fish every night, the cleaners kept leaving my back door open, there was 2 cockroaches in my bathroom, air conditioning didn’t work, bar didn’t open until half 10, no entertainment on a night

We had a spacious sea view room, the bathroom was a nice size too. We were more than happy with the room. We were half board, but was disappointed with the choice of food. The dining room was like a works canteen. The staff worked hard clearing plates and rushing around, it was done on a budget and it showed. Would recommend eating out and about, it’s worth it, we found some nice restaurants all in walking distance. The pool was freezing so we didn’t go for a swim, which was a shame. But we always managed to get a sun lounger, even though the hotel was packed. The reception was very welcoming and friendly.

The photos make this hotel look better than it actually is, for example the pool area is very small for the size of hotel, which I imagine is a bigger problem in peak periods. The hotel is looking a little tired in some areas, though you can see the company is making improvements when/where possible. That said the hotel was clean and tidy, staff were helpful, and I felt I got value for money. I’d give it 6.5 out of 10

Hotel was fabulous as always stayed many times however drinks included in the all inclusive package was poor

Good value for money

All good, room was spacious and had everything I needed staff were very helpful

All good hotel after renovation nice and tidy

We arrived late, and because we informed the hotel, they saved us a cold dinner, not much, but it filled a hole!! Also asked for 2 rooms close to each other, got them next door, whch was also good, roo.s were ones that had recently been renovated, so looked clean and fresh. All in all a lovely relaxing week, would defunately stay again

The room was very spacious, modern look. We can also use the facilities of the 2 hotels opposite.

We arrived late and we were provided with a packed lunch (the only positive) We were sent to our rooms which are dated, dirty and loud. The first thing was sewing needles on the bedroom carpet. We sat down and opened the packed lunch to find mouldy fruit and soaked wet paper bags. I took them back to reception where they took the bag, laughed and apologied and didnt get offered any alternative. So off to bed I went. Hungry. The pool area is nice however this annoyed us as you can purchase inftables in the shop on the hote.. however BEWARE... These are NOT aloud to be used in the pool! Every family we spoke to were shocked at this.. being a family hotel, you are not alloud any form of toy/ ball/ sinking diving toys in the pool AT ALL and the life guard is VERY strict about this! You are not alloud any food on the loungers, this is a 1st for me. We got a sea view room which unfortuantley you do not get the sun at all (not in May anyway) The pool was signed to close at 6pm however quite a few nights this was closed early. The animation team tried hard with extremely limited resources. You can rent to gold clubs/ tennis rackets which to be honest are just completely dangerous- I took photos of the damaged golf glubs we were given. And there must be only 1 set. We went for tennis rackets one day and nobody had been in the court all day, but because they had paid the deposit and took the rackets we could not play. Night time entertainment for kidsis in another hotel

Meals were great and staff very helpful. Very well situated

You get what you pay for. If you want the basics - you get it. We enjoyed our stay but you get what you pay for. Cocktails etc. were machine generated, strong but not exactly tasty. Hotel was clean and tidy. Most areas were a 'help yourself' service.

I like the buffet meals and the drinks. The entertainment was good. The one thing I didnt like wss the attitude of some of the staff. But if you avoid them the holiday was good

Nice hotel, really clean and the staff was really helpfull to give us the room witb sea sight. Awfull food tho. But for what we paid it was everything more than fair.