Room was clean and spacious, large bathroom, shuttle staff were very friendly. Had a great view from room and able to see lots of different wildlife - recommend watching sunset and night tour - was disappointed had to pay additional $20 to hike trail at the top of the hill. Breakfast buffet was ok - traditional Costa Rica breakfast options. Wish the pool bar was opened longer to have time to swim and relax after done with tourist attractions and supper

Excellent property. Updated and modern. Extremely friendly staff and quick WhatsApp communication with the front desk staff and easy booking for all activities.

Great place with a beautiful view. I stayed on the 9 level.

Amazing location uphill on a mountain, great views of the bay from the back yard of the rooms with frequent visits of birds, staff was very helpful!!

I never leave bad reviews but feel I need to share my families experience. We had a ground level floor with a view of bushes, 2 random plastic chairs on the patio that were very uncomfortable. Not cozy! To get to your room you have to walk through this very dark cave like hallway. Poor lighting. Several spiders on the wall and pillow. Holes in screen, Keep your suit cases zipped! My husband woke up to several bug bites! Stained carpet. We tried to watch a movie at night but no Wifi/ TV didn’t work. The # we were given at checkin for front desk reception either didn’t work or they just don’t answer the phones. We asked if it was possible to change rooms the first night, but bc there wasn’t water to another building, several guest were displaced and hanging around the lobby at 9:00 at night, we were told to speak with a manager in the morning. No a.c. The property is Very steep, no side walks, unwalkable. You have to drive everywhere on the property or ask for a shuttle (but again no one was answering the phone). No parking available at our building, everyone was getting blocked in! Guests that stayed in our building would leave notes with Rm # on car so guests could knock on their door if they needed to leave. We felt trapped! Large buses everywhere. You can’t easily walk to grab a cup of coffee. Inaccessible and kids had no freedom to explore. Felt more like an outdated college dorm feel with a common area to eat. Checked out in a.m. Hope this helps other future families.

Our room was at the top of the hill which was a great view, but no soundproofing. It was loud. The towels and the shampoo/body wash were subpar. We had a car so did not have to rely on the shuttle but a shuttle is provided. We did the night walk which was fun but way too long. An hour would have been plenty.

Good, clean rooms. Unexpected fees. Very nice though

Amazing hotel! Wasn’t expecting them to have just beautiful grounds and an onsite nature reserve you can hike for a small fee. Staff was extremely nice and room views were amazing! Would 100% come back!

front staf were great . security staff super thanks for opening our wine :)

Was very nice, very comfortable

Great location. Thermal pools were amazing and hotel rooms xtra large. Will be back. Only downside is that the room does not have a direct view of the arenal volcano… you need to step outside of the room to view…

Hotel is in a great location, but if you are a light sleeper you may want to ask them to not but you to a neighboring guest. Since walls are super thin. We had nobody next to us the first night and it was great! But second night a lady was talking on her phone all night and we could not sleep. But on the positive side their night walk tour at the property is totally great! We saw a lot of cool night animals and insects and their staff at the restaurants were really friendly and kind. You should try their Brownie with ice cream at their restaurant.

Location

Las vistas desde las habitaciones son absolutamente espectaculares. La comida es increíble y de muy buena calidad, aunque un poco costosa. La ubicación es excelente y el personal es muy amable y atento. ¡Sin duda, una experiencia que repetiría!”

Everything here was great! The food and housing was very nice!

Great sunset view from our room, clean rooms

Balcony offered great sunset views. Hotel had awesome view point with humming birds and great trails to experience nature as well as peacocks right on property. It's conveniently located near all activities and property is well maintained. Staff is great , very helpful.

Friendly, helpful staff. Great location. Wonderful grounds

Great view, top of the mountain, unique experience of sunset, mountain weather Restaurant food - had dinner - needs improvement - Christmas Eve preferred some items - it was very normal, bland - minor design flaw - in the bathroom - towel hanger near the bathroom sink obstructs you and the tap as you brush, shave etc. room 829

Lovely hotel with really nice staff. The location was walkable to different restaurants and activities. The property is really hilly but the shuttle was fantastic and very convenient to get around. We really liked the pool and enjoyed the balcony on our room - both were great for spotting wildlife and enjoying the breeze.