Fantastic experience. Everything about it including the walkability to restaurants and shopping. Camilo at Concierge’s was fantastic helping me with my wine tours. I will return!!!

Excellent. Living up to its name and standard as a mandarin oriental. Gym was perfect although if the gym have some kind of facing will be nice apart from that amenities, food selection, near to shopping etc all you could expect of a 5 star hotel

Very convenient location. Beautiful views to the mountains

Zero upgrades offered. I asked hotel check in occupancy and was told “less than half”. I asked for a high floor; I was told any and all upgrades are saved for guests that book directly with the hotel. Sad, as I lived the brand. But felt like I was told “I am not good enough for them”. But hotel was well maintained. Food options were above average. The best part of the hotel was the bell staff, as they made an amazing first impression.

Yours is one of the best 5* hotels I’ve ever stayed in, and I’ve travelled the world over my 70 years and stayed in many, many famous establishments. What makes you really special is your staff; they’re simply perfect. I’d like to single out Valentina and Diego in the Club Lounge, who were simply fantastic. Congratulations to you all; I’m sure I’ll be back 🙏

Elevator operation was spotty, the card didn't always work and you have to switch elevators. Breakfast could be included like other 5 star hotels in the area. The view was beautiful but the room smelled funny and not fresh.

Mountain views and transport access

Fantastic experience. Staff were so kind and made a real extra effort to celebrate my birthday. Great food. Just a notch above in every area!

Very pleasent stay indeed!Very kind and helpful club lounge staff , unfortunately the club lounge was at all times rather noisy due to the presence of noisy children; whereas the club lounge should be a retreat of quietness and a relaxing and peaceful environment.The lack of a steam bath and dry sauna at the gym area is very disappointing.Please do improve the variety of available pillows.

Service was great and room was awesome, specially the views and bathroom The fact it doesn't have a proper spa and pool was freezing is the reason of erasing one star

Nice building

Great place and service

Absolutely unsurpassed service - from the moment we reached the hotel to departure, seamless customer first service that made us feel so valued. Beautiful room with huge windows, thoughtful turn down service with touches that I hadn’t experienced in other hotels, one of the best hotel breakfasts that I’d ever seen, gorgeous communal spaces and a well-equipped gym. Highly highly recommend.

Excellent place to stay

Fantastic hotel! Beautiful property! Very nice and clean rooms with amazing floor to ceiling views! Top notch service. Excellent room service and restaurants on property. Francesca and Kimberly were extremely helpful.

Just perfect

I had read other reviews saying it was the best hotel they had ever stayed at, and wasn't sure whether to believe this but I definitely do now. I would single out certain staff members for praise but everyone I encountered was incredibly friendly and helpful from the moment I arrived. I had all facilities, timings etc explained to me on arrival and had a great chat with everyone. I even had a quick explanation and demonstration of everything in my room. It goes without saying the room was lovely but the view of the snowcapped Andes was something I could never tire of, and I could also see the amazing pool below. The pool area is stunning and the pool is huge. I was not there in summer and it is not heated so it is very cold on entry but once used to it, I was able to do my lengths, which is very important, as being admitted to a pool where you can swim is one of the most challenging things I have ever done on holiday. Staff by the pool, as you would expect, are very helpful and friendly, and everyone seemed to know my name. I ate at the Italian restaurant there and had a guide to Chilean wines from the sommelier. My buffalo mozzarella, carbonara and special Easter dessert were delicious. I got 2 visits and one call a day from turndown service to see if I needed more water, chocolates, coffee for the Nespresso machine. I cannot find any fault at all with the hotel. Price was an absolute bargain for a hotel of this quality.

Soy una persona descapacitada me traslado en un scoter no camino y no tienen rampa para bajar al área de picina ni silla para el agua como otros hoteles,me tuvieron que construir una rampa para el baño por lo demás todo excelente en general son muy profesionales en todo los aspectos 👏👏👏

Excellet service, personal Vicente is a excellent person and very professional, thank you

Hotel staff thinks that they