Booked and paid in advance stay here for the last night of our honeymoon. When checking in we were advised that the hotel had not yet been paid by Hotels.com. I provided them with a copy of the confirmation confirming room booked and paid for 9 days previously, but this wasn’t sufficient.
I ended up spending 3 hours trying to sort this out what was supposed to be a romantic evening.
Hotels.com said they were unable to contact the hotel as no one was answering the phone. I provided them with the manager’s mobile number. They claim they rang this number three times and it rang out. The barman said the manager was at a party and the manager the next day said no call was received. Clearly someone was lying and we were stuck in the middle. The hotel manager was clear it was our issue and not hers. The result was we were made to pay a second time for the room.
If this wasn’t enough, apart from the check-in no other staff member at the hotel wore face masks the entire evening. The waiter and waitress were moving from table to table without PPE and when the chef came out he too was maskless. No wonder the COVID infection cases are rising.
Regarding dinner, the food ordered was different to that which was ordered. Where there should have been fondant potatoes there were boiled new potatoes. When the chef was asked about it he said he was without his assistant and to quote him verbatim he was “out of his depth”.
Could write more but ran out of characters.