Overall Ratings & Reviews Grand Palladium Select White Sand Resort & Spa - All Inclusive

The only thing I did not like was the beach it was full of seaweed

My son and I had a truly wonderful stay at Grand Palladium White Sand Resort & Spa. The resort is beautiful, very clean, and the staff were consistently friendly and welcoming. A special thank you to David and Cielo from the concierge team — they were both amazing! David helped us resolve an issue with our room and arranged an upgrade, which made a big difference in our stay. They were incredibly attentive and kind, assisting us with restaurant reservations and providing helpful recommendations. David also connected us with a contact to book a trip to Xel-Há, which turned out to be one of the highlights of our vacation. As a mom traveling with her child, I really appreciated how cared for and supported we felt. I highly recommend this resort and especially want to recognize the exceptional service from the concierge team.

Our families enjoyed our stay at the Grand Palladium White Sands. The ability to have access to all pools and hotels was fantastic. The dinner locations were enjoyable and the food was delicious. The buffets were also great. The staff was extremely accommodating and getting around the resort was easy with the shuttles picking you up every few minutes. I would also like to send a shout out to David and Cielo who assisted us with everything that we needed such as dinner reservations, shows, shuttle pick up etc. We all really enjoyed having them around at a moments notice. Our family cant wait to go back again soon!

Everything was excellent! Every staff member there was so friendly. Thanks to David (concierge) for making sure we were taken care of!

Very good and easy

100 % recomendable

The resort is beautiful and spotless. Every single staff member was very friendly and helpful. They appear to really like their jobs. We truly appreciated having our own "butler" in the beachside junior suite, building 59.

We had a concierge that was amazing her name was cielo she helped us with everything we needed for n the property and outside the property with the excursions

The property is really big (bring your walking shoes) with many different types of accomodations. Beachside just means you are kind of near the beach. Not worth the etxra spend, in my opinion. I booked through hotels.com and got a surprise when I arrived, a friendly concierge duo in building 59. Cielo and David were there to answer any questions, help with last minute reservations at restaurants, etc. 10/10 accomodating and friendly service all around, from all staff! Lots of local wildlife, while we are instructed NOT to feed them, there are those who chose to defy. These animals are now emboldened to approach you as you dine in the outdoor spaces during the day. That said, the place is beautiful and Id reccomend to persons who enjoy being surrounded by nature and wildlife!

They treated me very kindly, everything was perfect from check in to check out. There was a few issues in my room, but they were quick to resolve it and offer another room. The only thing I can complain about, is the food was not as good as I would hope. Other than that amazing experience.

The hotel has a terrible smell from the seaweed. It was dirty by our villa, dirt, mud, horrible stench. The buffet had very limited options daily. We were eating the same thing every day, and could not make reservations at specialty restaurants because they were reserved. The worst part, was the beds. Bedsheets were moist and dirty, the mattresses were VERY uncomfortable and felt like your heads sink inwards. Nothing going on nightly except in colonial and Kantenah. We should’ve stayed at Colonial or family selection. Overall, would definitely not return.

First time at an all-inclusive. Spent the first half of the trip in a boutique hotel. The food was amazing. Came to the Grand Palladium, which is all-inclusive, and the food was okay. Drinks were poured light. You could find some great food at the variety of restaurants they have, but overall, it was just okay. Seems like a great place to bring kids. Seems like the whole theme was centered around food.

We were upgraded to VIP status and had 2 conciegre/butlers assigned to us. They took care of anything we needed, from dinner reservations to golf cart transportation, to shows/entertainment. Everythinf was all inclusive and the food was delicious. Every night after sinner, we would find some dessert or pastry in our room. On the last night, chocolate covered strawberries with a note from our conciegres. The only thing I didn't like was we had to sit through a 1.5 hour sales pitch (like a timeshare) that we were not interested in buying. Other than that, amazing experience!

Property was very clean, all staff was very attentive, exceeding expectations, helped us coordinate cars to activities and airports without asking first, to nearby towns, shuttling around the resort, and gave honest advice and guidance for visiting local places. Only complain is almost every bar closes at 5-6pm, thought this was interesting for an all inclusive resort. The pool and public areas become a ghost town in the early evening, was not expecting this vibe. The only bars open late are in the hotel lobby’s.

The place was different stay then unusal, but very nice. All the staff were very kind. what to be better was the pillows to smell fresher, then what we had.

Excellent holiday

Concierge service was the absolute best! Shoutout to Cielo & David who helped us on our stay. They helped book dinner reservations, shuttles & anything else we needed. I was a bit hesitant traveling with a toddler who drinks milk consistently but Cielo always made sure our room was stocked with milk. They made our stay so much more convenient! The staff at all the restaurants were always friendly.

Overall the property and especially the STAFF at White Sand and the two other properties were very good. We had David and Cielo as our Expedia concierges and they were great, knowledgeable, very attentive, and responsive. We used WhatsApp to communicate.

David and Cielo were very attentive and professional,

Cielo and David are very friendly and helpful. They booked all our dinners.