Overall Ratings & Reviews Vila Galé Santa Cruz

Overall, it was a beautiful property, comfortable quiet, peaceful with a good amenities easy access driving anywhere we recommended

The property was absolutely lovely. I had no idea there was any renovation going on on the outside until I saw it from my balcony. The workers were extremely quiet. The staff at the front desk offered me a breakfast box since I was leaving early in the morning and accommodated my dietary restriction. My room was upgraded based on my Expedia status. This almost never happens even when I’m eligible for it. If I’m ever back in Madeira, I will definitely be staying here again.

We stayed here to be close to the airport. Nice rooms, great breakfast included. Great restaurants within walking distance. The steam room was amazing.

If you are planning on taking an early morning flight this is probably the best location, just 5 minutes drive from airport. Breakfast was nice with made to order eggs, coffee, variety of fresh fruits and yogurt.

Staff at the front desk very helpful, lady who checked us in gave us information about the hotel and services. Very friendly and helpful staff.

Property was clean, easy to find, within walking distance to the airport. It is VERY loud when trying to sleep due to flights overhead. We splurged and paid for the all inclusive after our flight was cancelled, it was a waste of money. Multiple things were not actually included, and all inclusive received the same treatment as those who were put up by the airlines. It was not worth an additional $159. Rooms are very dated, carpet on the floors. Indoor and outdoor pools are beautiful. Beach is terrible

This is our go to hotel when flying out of Madeira Island. Staff is extremely accommodating. Although we left for the airport at 3 AM, we were provided with a boxed breakfasts. It is only about a 10 minute cab ride to the airport and runs around 10 euros. Perfect and convenient.

Superb hotel for short 3 night staybefore going to our timeshare in Funchal. Service fantastic rooms very clean. Overall 5 star

Great pool area, great food, very relaxing atmosphere

Large, clean facility, close to restaurants and airport. Just a bit noisy.

Very quiet and convenient

Staff need to smile a bit more and breakfast is not up to par. Paid less money at Four Views in Canico, Madeira and their breakfast is superior.

Hotel is super far from anything besides the airport. The breakfast, while included was not good. Better off saving the money and eating in town.

Only stopped one night as we were flying out to the Azores the following day. Hotel nice, close to the airport (5mins in taxi), Santa Cruz is very pleasant to walk around, nice cafes/restaurants. The hotel staff are very friendly and helpful.

The creek that runs near the building was not clean! It smells at times . Has nothing to do with the property I. Want to thank you . I hope to be back soon! I enjoyed Thank you agian .

Clean hotel with ocean view, 5 min from the airport

Beautiful property near the airport. We had a 5 am departure so we had to leave at 3 am. I recommend this property. Some staff at the front desk was not too friendly.

We booked this due to its proxy to the airport (5 min drive) so was great on that. Overall it's sort of a "resort-style" hotel but just didn't hit the mark on actual service. Don't get me wrong, the hotel is nice, the views are great and right on the beach... it's just the beach is all rock and stone so you can't really use it. Then there is the town itself which is one of the smaller towns on the island and while it is cute, there is just nothing to do. There are about half a dozen cafe's type restaurants not much else to do so I would advise staying in Funchal unless you just need to be close to the airport. My main issue was that service felt kind of lacking and the food at the hotel itself was awful. We ordered room service breakfast which arrived at almost lunchtime and was nothing more than dry bread, bad coffee, and warm juice with no cups or mugs to drink said coffee or utensils to cut or spread anything... felt like leftovers from that morning. Then that night we tried the "Buffett" and oh lord... for $25 a person you get (and I'm sorry) but really bad cheap buffet food that was so unbelievably not worth it that we each got half a plate and just walked out knowing we did not even want to try anymore. I did not complain because I did not want to be rude and say how disappointing it was. In the end, I got the sense this was more of a local/European little honeymoon spot or something and not much of a business traveler hotel, especially since the WiFi cut out a lot.

Beautiful, clean hotel. Mean on towels and water. Planes passed by frequently but not a problem for us,

Beautiful pool area and view. Wonderful staff, working hard despite a shortage of available staff, the ones that were there were working really hard to make up for it.