Everything was fine checking in, even the front desk lady showed me, where the breakfast area and the elevator going to the room. It’s the art hotel for those who love antique furniture, besides everything was okay. Except the downside was the mattress, when I laid down on the bed it goes down. Needed to use my hand to hold the edge of the bed to get up. Maybe it’s just me over 200 lbs

The women and the younger guy at the front desk were terrible at best. They acted like we were bothering them when asking simple questions. When we were checking in, I told the older woman that I had gotten my phone stolen and she had zero empathy. Did not care to not offer to help at all. The elevator shaft is unbelievably disgusting. There is oil dripping on the windows and dust on the oily shafts. So gross I couldn’t even look at it. The hotel needs to be updated. In the bathroom, there was a piece of broken wood. Obviously, I do not recommend this hotel at all

Everything was great although the noise from the street in front of the house was loud all night long with people partying and talking loudly. So if you need a good night sleep and are noise sensitive, I recommend asking for a room that does not face the street.

Wonderful small hotel!!

Excellent boutique hotel with easy walking access to most of the key sights in Florence. The Reception team was extremely helpful especially with local travel advice, early breakfast bag (for an early day trip) and luggage storage. A special mention to Ricardo who was always willing to help.

Staff extremely HELPFUL bed comfy (pillows flat)! Bathroom small(especially shower) Breakfast nice service Bar/bartender professional➕

I stayed in the Borghese Art Palace Hotel in Florence this past week. The room was clean, comfortable, and the staff were very professional and nice. I would stay there again and plan to during my next visit to Florence later this year.

Staff excellent but room quite outdated, kettle in room but no coffee sachets had to ask for them. Pillows thin and very very hard. Bed like wood.

Great location and room

Excelente ubicación, palazzo ve vio a una cuadra. El staff super amable y hablan español; grandioso para mí como mexicano.

The staff was extremely helpful and friendly from the front desk to the woman who served us in the dining area

Excellent service. Front desk, housekeeping, breakfast servers, all staff were friendly and courteous. Breakfast food was good, except the scrambled eggs was runny, didn’t taste like real eggs. The staff baked homemade pies each morning which were delicious .The hotel was charming, but definitely needs thorough cleaning and better upkeep. The window shutters in our room, the elevator glass, the tubes/metals outside the elevator were very dirty. We were told the air conditioner was routinely shut off in October, so we had to open our window to cool our room. There were no screens to prevent the mosquitoes from coming in. Outside was noisy-loud conversations and smelled strong cigarette smoke in our room in very early morning hours (1-4am). So we either suffered through a very warm stuffy room with windows closed or being bit by mosquitoes, hearing loud noise and smelling cig smoke with opened windows. They gave us an electric fan but it was also noisy and didn’t work well. I loved the staff, but the hotel maintenance was very poor and disappointing.

Everything is perfect

The weather was warm.compared to home and we made the mistake of opening the screenless window the first night and I wound up getting eaten alive. It took another day for them to get an air-conditioning unit in the room but after that it was fantastico. Staff was friendly and helpful and the fresh baked goods at breakfast delicious. Would stay again. So centrally located to everything and we have bad knees and feet.

Terrible room, looks nothing like the pictures.

The whole place is in need of serious cleaning. Glass panels on the elevator are all filthy. Bathroom wall has water stain and looks like has mold built up. Mosquitoes present in the room. Staff is wonderful.

Internet was good and breakfast was okay, but the sheets in my room were dirty, my shower drain was clogged and would fill up with water fast, my AC didn't work really well and I kept getting attacked by mosquitoes

The room was very hot and we were told that for the time of the year the a/c wasn’t on. We had to sleep with the windows opened but the noise was terrible. After that they gave us a portable air.

Centrally located within the historical area. Walkable to all attractions and points of interest. If you are into staying at a historic building hotel this would be a good choice.

The room was clean and comfortable, and the hotel is located close to many historic buildings and museums.