9.0
Exceptional
From 1,002 reviews
Cleanliness

9.2

Room Comfort

8.8

Location

8.4

Service and Facilites

9.4

Traveler Reviews Soho Hotel

Number of reviews per page
20
40
Top reviews
Valentin
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

All good!
Cindiya
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This is an excellent 3 star hotel. From entry to departure we were greeted and welcomed by Alessio who is a treasure. Very kind and accommodating, especially when we arrived slightly earlier and had a late departure from the airport. I like to practise speaking Spanish as it has been over a decade since I last spoke fluently and Alessio very graciously allowed me to practice also. There is also a 90cm shallow pool and terrace on the top floor. Room clean and a smart TV with Netflix capabilities included.
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David
icon-
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Convenient location, sizeable rooms, very clean. Somewhat overdesigned -- I never did figure out if it's possible to open the blinds to get a view out the windows -- and they could be a little more generous with toiletries. But overall a great place to stay.
Arinze
icon-
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Avoid this hotel. The shower heads were as tall as me at 6ft so was absolutely useless, the rooms had an awful smell like sewage (I switched rooms and same thing), you hear the toilet flushing via pipes and it's loud, basic amenities were lacking, and I can go on and on. This hotel was not as advertised. Their photographer is absolute world-class. It was so bad that I only stayed one night and booked another hotel for the rest of my trip. If I could've avoided the one night stayed, I would've. Oh and they refused to refund me for the nights I didn't stay.
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Renee
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Front desk staff very excellent! Helped me sort through the logistics of an expected package. Shoutout to Alessio. Room itself is fine, nothing crazy- the downsides were 1. it is dusty and 2. the sink faucet is awkwardly all the way to the side which made it hard to wash hands. Location is excellent, right off the subway and the airport bus stop. Nice to be on a main road and see all the bustle in the mornings while not too loud; quick walk to all the must-sees but not too touristy of an area. The downstairs office/lounge area and the rooftop are very nice!
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LESLIE
icon-
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Only stayed for one night as a solo traveler. The hotel is in a great location. The staff member on check in was extremely helpful and friendly. I had an amazing, spacious room on the 7th floor with a usable balcony and a very comfortable bed. There was a lovely roof deck and pool also. Based on my experience I would be happy to return.
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Carlos A
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

5 Stars
Carlos
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

It was great in a perfect location to everything
marina
icon-Family
Family
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Nice hotel, good location, breakfast could be better!
Richard
icon-with Partner
with Partner
4.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

I really wanted to like this hotel, as it gets some important things right—but unfortunately, there are a few fundamental flaws that undermine what should be a comfortable stay. The location is undeniably excellent. However, the lack of proper soundproofing is a major drawback. Rooms facing the street are exposed to constant noise, while those on the other side overlook a community playground, which was particularly loud over the weekend. We ended up downgrading to a smaller room in search of a quieter option. The shower was another disappointment, with very weak water pressure. In the second room, there was also a leak through the glass panel, which made things worse. On the third day, our room was serviced despite the “Do Not Disturb” sign being on. While not a major issue in itself, we later found a long hair on the pillowcase, which raised concerns about housekeeping standards. Service at the front desk was underwhelming. Staff generally seemed too relaxed and lacked professionalism or a proactive approach to resolving issues. The morning staff member was noticeably better, though we recognise that many of the problems were beyond his control. Overall, a great location let down by noise, maintenance issues, and inconsistent service.
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Aruna
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Frederic ar tlllllĺĺ
Mohammad
6.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

No AC!!
Tom
8.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Yes
Diego
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Clean room. Kind Staff. Excellent Breakfast and great A/C.
Jane
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

The only negative for us was the mattress- felt like sleeping in a rock - other than that it is a great place to stay at a reasonable rate. The front desk staff is great to work with - got us in our room early and was very helpful with suggestions on where to go.
Jimena
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Good points: - Excellent breakfast - size room perfect - cleaning room very good To Improve: - The bathroom consistently has a sewage smell, and the hallways occasionally do as well - The lighting inside the room is very poor; the lights are too dim - The water pressure in the shower is very poor and needs to be improved.
Anthony
6.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Key system doesn’t work. Complimentary drink…. That’s in our other hotel a €10 cab ride away. Cleaner banging on the door at 9:30 when you’re jet lagged. Complicated and confusing light system…. No master switch. No usb or accessible outlets for charging
kevin
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

room clean the deck staff friendly and helpful
Mohammad Sadegh
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Great location, Very nice staff
Ariel
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Incredible experience from the moment I entered to check out! The hotel and my room were better than I expected. Clean, spacious and the service was top notch! Most importantly, the area is central to many attractions and nearby shops. I highly recommend this hotel and will stay here again!
Number of reviews per page
20
40

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
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