Art deco building. Shower soaked floor in room until I altered flow from shower. Very friendly staff.

Hotel was very welcoming on arrival , staff everywhere very pleasant and attentive , we have stayed there for the past 3 years for new year and was shocked when we were told €5 to park in the hotel per night

It was very central for the town of Funchal. The room had everything and the lady on reception was very very helpful and friendly. The cooked breakfast could have been warmer and the restaurant kept odd hours and didn't feel like it was part of the hotel. As you are in the heart of the town you have to expect noise at night from residents living nearby

Great location, breakfast, and amazing staff!

The employees were very nice.

The facilities are very old. Bed is uncomfortable. There was the strangest persistent noise in my room. The noise from the streets was also annoying at night.

Location is good, parking was ok for 5 euros por day and clean

Friendly and helpful staff.

Reception was friendly and helpful with my questions certain times above and beyond. There was no issue with cleanliness.

Stuff is amazing but the property and furniture is pretty old. No minibar and no coffee in the room although there is a kettle. I called ahead to confirm my booking but when I arrived I was told the hotel was overbooked and I have to go to Garisol for two days. Well ok but I also booked yours to pick me up from Windsor so this added extra costs to my trip. When I arrived to original booked room I was pretty disappointed - the toilet was dirty and the bed linens very worn off with someone’s hair on it. I got like 20 nasty mosquito/fly bites overnight and when I asked for help the receptionist told me “you must have opened the window and let them in” which I didn’t do it wasn’t nice to hear but I was given a spray and a gel which helped at least, so I was thankful for that. The pool is nothing like the picture. Pretty and small for full hotel of people. All and all slightly traumatized from this trip since I was tossed around like a hot potato and ended up getting eaten by insect. Better spend more and get better hotel.

Because of covid and flight cancellation we did not go to Madeira. We informed you in November!

We stayed at Hotel Windsor for 7 days during December 2019 and had a wonderful time. The receptionists were very warm, helpful and considerate. The restaurant chef was enthusiastic and made interesting and nice main dishes. The cleaning of room was very good. This very central-located hotel is equipped with its own parking places. We would surly like to come back next time.

It's in a good location close to everything 👌 I'm afraid I did find the bed, uncomfortable ☹️

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The ratings said that this hotel is 4 star but the bedrooms are old and outdated. The bathroom was pretty modern and pleasant enough. However the toiletries provided are very cheap and providing better quality shampoo and soap would drastically improve the experience! The furnishings need to be replaced in the bedroom though because they are old and worn (the old bed, headboard, wardrobe and desk were all made of an old wooden furniture from another age). Everything else including the reception, dining area and foyer were very modern and pleasant to be in. The staff too were very friendly and lovely and helpful.

The Windsor was working so well for us until we asked for a key to the safe in the room. We were told that it would cost us 20 Euro per day! Plus a Key deposit! This is unacceptable! We have never paid to use an in-room safe anywhere in the world and, while the Windsor is a very nice hotel, it's not nice enough to demand that. We left our 'stuff' in the rental car that we parked next to the entrance to Reception (Front Desk) where it would be seen by the receptionist. The complimentary breakfast was about standard fare. The hot choices were, at best, luke-warm and the the cold choices were good. We reported that the TV in our room had dropped some English-speaking channels. Four days later, when we checked-out, nothing had been done, nor had the staff got back to us. Twice, we went to the Pool Bar on the roof to get a snack. The bar was open but no-one was there. There are no power outlets on the desk or the bedside tables. The only outlets are between the desk and the Mini-Bar but this was taken up by the Mini-Bar, TV and Table Lamps. The others are on the walls under the bedside tables requiring you to get on your knees and grovel to get a plug into the wall outlet. Surprisingly, there is no Tea/Coffee making facility in the room.

If you are specifically looking for somewhere with parking, as we were, this is not the hotel for you. There are 3 spaces in total which is not enough, even for a small hotel.

Dated, worn furniture in room. Rooms on the street side suffer badly from late night & early morning noise. Staff friendly and most speak very good English. Hot breakfast is clod and greasy.

The hotel have a good staff but the car park is wasn't good

My experience with the hotel was very good. I stayed there 8 days and loved the fact that I was in the centre of Funchal. The reception staff was very lovely and helped me organising different tours where I was picked up from the hotel and brought back. The tours were great. I had an accident and hurt myself in the room the first aide person arrived straight away after I called reception. Unfortunately the injury was worse than I liked and I lost lots of blood the hotel manager and the cleaning ladies all were all there to help. They all were worried about the blood loss and did their utmost best to help me. After my return from the A&E the reception lady has checked on how I was doing. They were really great with helping to find the clinic to do further checks on my wound and stitches. I would recommend the hotel for his great location and great team.