Staff, great pool view

Receptionist staff were friendly and helpful. Cleaning staff also were friendly and very respectful.

Staff was amazing. Location was perfect. Pool was good and enough. Beds were a little cheap, in that there wasn't much padding.. felt. Like a box spring with a thin layer of cloth on top. We made it work by getting more blankets and putting them under the sheet. Breakfast was good, basic but good.

GREAT LOCATION as it's within walking distance of EVERYTHING noteworthy in the Copacabana/Ipanema areas. Extremely friendly and accommodating front desk team! Great great customer service and they engaged in relatively good English! The one older lady was truly the star of the front desk team, please give her a raise! The hotel is well maintained BUT the rooms are very very basic. No frills. Pillows are not plush so offered little support for sleeping. Water pressure in shower was awesome! Nice hot water also. Basically no amenities (teeny tiney bar of soap that would basically be done after using it to wash your hands once lol). I had to go to the store and buy a bar of soap. TV had only Portuguese channels! Wifi was good (not excellent) but good and allowed me to do the things I needed to do. I was there for the NYE celebration so the price was super high, waaay higher than the quality of the room you're getting deserves but I guess they had to increase their rates like every other hotel for that occasion. Breakfast was mediocre. Boring selections. Orange juice tasted like water with a splash of orange flavor (yuck). They need to work on the Breakfast. Anyway, I guess I'd stay there again if I just wanted someplace to S.S.S.S (Sh*t, Shower, Shave and Sleep lol) in Rio at a moderate price.

Internet was a bit spotty for me but worked well for my sister. We noticed a mini bar can of soda had exploded and we mentioned in on checkout and they got upset we hadn’t immediately notified them. Otherwise enjoyed our stay as it is centrally located and the area felt pretty safe.

One of staff was rude and one of portals unpleasant. All other staff were polite, helpful, respectful and friendly.

We specifically booked this hotel because we would have five days in Rio de Janeiro and knew that we would be spending some downtime at the hotel and it was one with the pool. First day we got there. The pool was operational so we had planned to swim the next day after we went to Christ the redeemer. We get back in the pool has no water in it and they said they had to do emergency repairs and that it would be open the next day. The pool didn’t open the rest of the five days that we were at the hotel and it was just a very big letdown. We wish that we would’ve talked to them about putting us in a different hotel with a pool after the first day, but we are promised that it would be open the next day. Then on the third day of the trip, one of the two elevators broke and we were left with one elevator between 11 floors. The wait time was horrible. Other than these complaints, the staff was great. The breakfast was great and the room was great.

The outlet was damaged, but still worked. Great location with plenty to do nearby

Terrible hotel

I want to get refund 100% my this one night stay. No air condion working. I cant sleep. Hotel say we dont have other room. Whole night i was sitting in loby. Pl refund this hotel asap

The entire hotel is a rundown old wreck. Looks like the furniture is from the 1960's and is heavily damaged, scratched. Floors and lobby looked dirty and heavily used. Two elevators aren't enough. People line up for ages especially during the early- and late hours. Frequent electronic noise, buzzes coming from various places (not just the room equipment) occur especially during late hours. Sometimes the door lock doesn't open and you have to travel between the reception and your room to get a new access card. There's not enough staff and too little space in this hotel. Crowds barely had space to stand around the reception and the breakfast room would get flooded every morning. Breakfast is above basic, but some foods run out fast (due to the crowds). It can also be hard to get a table. It took 1 hour for the receptionist to check me in, although most people were just chatting to the receptionists or just standing there at the desk. There was a weird old blocked wooden door in my room. Probably the neighbors had the same on their side. I could hear every itch and scratch, let alone loud talking from the other side. Very noisy hotel. Not enough soap. Sometimes they just don't replace the tiny hotel soap. Poor internet connection. It just stops working for like 12 hours or longer. Speed is sluggish. The only acceptable things about this hotel are: location - quite close to the Copacabana and some shops are nearby, receptionists are friendly and kind, cheap price!

La chambre était spacieuse. Les chambres qui donnent sur la route sont beaucoup trop bruyante car très mal isolées mais heureusement nous avons pu changer. Le pdj est correct. La propreté laisse à désirer. Le personnel est adorable et attentionné. Les parties communes sont agréables.

IT WAS VERY, NOISY AND WE COULD NOT SLEEP. PEOPLE WE MAKING LOUD NOISES AFTER 1AM!

Clean and fair price.

Very friendly staff, excellent breakfast, very good location and internet works a bit slowly.

Great location; small room on top which is nice at night and good to meet people. Close to everything you need.

This hotel offers excellent services, the prices is good, it’s clean and the stuff is gentle. If me or my friends ever go back to Rio, this is the place to stay, eyes closed

I checked out and left my bag in the lobby. They gave me a ticket with a code and put the other ticket with the same code in my bag for identification. When I was about to leave I asked for my bag and a taxi, so the concierge told me to wait in the taxi and they would put my bag in the trunk. For my surprise, when I got to the airport the bag that I saw was not mine. At this point, I was freaking out because all of my personal stuff, my clothes and my documents were inside my suitcase - including my visa forms that can’t be replaced and are needed for me to go back to the US for my Masters that starts in 2 weeks. So I had to go back to the hotel, worried if they had gave my suitcase to someone else. When I got there the owner of the bag that was with me was also looking for her’s - in another words, it would have been a mess if I hadn’t gone back. Also I asked to change My blanked because apparently it was not clean - looked like some liquid dropped - and they never came to change it. Staff friendly though.

When we got to the hotel, the room wasn’t even in their system and o even paid for the hotel room in full online. My family and I were asked to come back in about two hours to set up a room for us. I paid for their parking service and when we got back, they said there was no more parking space left after I paid for a spot. We told them to figure it out and handed the keys of the car to them because we paid for the service/parking spot.

Very polite and helpful reception staff, quick and easy check in, clean and comfortable rooms and nice hot showers. Good wifi too and close to copacabana beach.