Overall Ratings & Reviews Hôtel Gratte-Ciel Ariana

I've been reserving different hotels in last 15 years and this was the worst hotel I've ever been. First, there were no heating during my 2-nights stay and outside was -4°C! There were one small heater in the room which couldn't heat anything, but only for one night, because it broke down. First night there were no hot water too, for shower, but I wasn't noticed, although they knew about that. At last there were one woman at the reception who was speaking decent English while I was checking-in, but suddenly forget it when I start complaining. She pretend not to know what means "heating" and just go away behind the door, refusing to talk, even I was just asking what is happening! Never again in this garbage hotel!

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The Rooms were not clean and they never made the beds during my stay as well as the internet connection through out my stay did not work.

Will not go back was just a place to rest.

Fridge, shower, sockets all not working

It smelled cigarette (very very badly) in our room, it did not look dirty but not clean either. Towels were torn appart. It took 20 minutes to get hot water from the tap. Wifi doesn’t work well and crahes all the time. The breakfasts however were worth it and the room was quiet.

I stayed 2 nights on business. All the staff were super helpful, very welcoming and friendly. The room was comfortable but could perhaps do with some upgrading. It would have been good if the hotel sold cold drinks as I had to go out after finishing work at c 21:00 and Villeurbanne did not feel terribly safe.

Tired rooms, in need of refurbishment

Staff very helpful, room quite tatty needed updating, good communal area for eating Well positioned close to Metro Tap loose in Bathroom difficult to get shower to work Carpets in rooms and public areas past their sell by date Car parking but note height limit 1.75 metres It served our purpose for our trip but I wouldn’t stay there again In its favour was not expensive

A great place to stay for the rugby. Staff were warm & friendly.

Decent location near the metro. Good breakfast. Good hotel for short stay if you are out and about. Helpful staff

Friendly staff and comfortable stay. Thanks.

Uncomfy bed, cold room. Only a 3*, great staff. Decent location

The hotel is located in nice region. The metro is just 5 min by walking gratt ciel station. However, the net is bad and slow. The room is clod. I think the condionnig system should be added in the rooms.

Very helpful and polite staff. Nice and tidy rooms.

Reception staff were very welcoming and friendly. Please note that parking is height restricted - only 185 max. I was able to park outside the hotel but this is not protocol. Room itself was ok - nothing amazing so I am not sure what a normal room was like as mine was meant to be superior! Couldnt seem to control the heating in the room. All in all not a bad hotel and I would stay there again if I was in the area.

Ok.

The hotel was handy for the metro for getting about and reasonably priced given the Festival of Lights being on the same weekend we were there. Staff were friendly & helpful. The room was clean but could have done with an easier to open window or air conditioning as the room was very warm. Great spot to stay when in town for the rugby, would recommend it as a place to stay.

Nice location in villeurbal, OK for 3 stars, needs refurbishment, furniture bit old

Great location (3 minutes walk from the Metro stop Gratte Ciel). Staff were very pleasant. Hotel was very clean but the whole place smelt very smokey.