Retirement residence hotel building has no direct access to hotel with pool and hot tub Efficiency unit lacks everything kitchen without any dishes only a microwave and coffee machine have to ask for bedding for sofa bed lighting is card controlled staff failed to inform us

Comfortable bed and clean space. But strong in the air freshener but I adjusted to it quickly.

Great

Stayed at sister property 19-B. Location and amenities were good. Dont expect front desk support. Staff is not reachable via phone.

First of all the price I selected when I booked changed one we arrived… charged us double upon arrival… we got to our room late and realized none of the lights worked, and were stuck using our phone flashlights. Then found out in the morning that apparently its a power saving system and you have to scan your card. No one told us this when we arrived… there is no bar to hang the hand towels, no body wash either. Shower pressure was terrible also. The whole reason we booked here was to not spend over 200 and they charged us 280!! Not impressed.

Clean room staff the pool and hot tub

All great. Super value for price. Clean, welcoming, close to all. Can use update and minor repairs, but realize close to Blue Mountain and party crowds. Will stay again when in area.

Clean rooms easy check in. Kind friendly staff.

Clean, good price, close to blue mountain

Friendly staff made a good impression. We swam in the pool - great to do laps in. Close drive to mountain and to downtown areas. Clean, quiet and friendly. We would go back again.

Staff very friendly. Room was very clean. Very comfy stay. Thanks!!

The room was very clean and staff was super nice, especially the front desk worker. They provided us with everything we needed plus more.

Do not book a “Premium” room expecting a premium experience. The premium room photos listed on Expedia are not for this hotel and you will receive a standard room. I showed the front desk the room we were expecting and they basically dismissed my concerns and said to contact Expedia. They offered for me to pay for an upgrade and when I declined to pay they said there were no rooms available for me to switch to. The in-room heater/fan was obnoxiously loud but due to my first experience with front desk staff I did not ask for a room change. We ended up turning the heat off overnight.

This 'hotel' is very much a retirement/nursing home. Floors 1-4 have retirement home residents currently living there. No access to the room via the lobby. Room had zero decor and felt very unwelcoming. 'Kitchenette' was empty cupboards with paper coffee cups and a coffee maker, there was a fridge. The rooms are being used as a hotel while they wait to fill them with retirees/ nursing home residents. Would not recommend. 2 stars only because the local restaurant (at Living Water RESORT, 1 km away) was fantastic, as it was 2 years ago when we last stayed here, when it was a hotel! Bed was decent, room was clean.

Bed was broken which was not addressed or compensated. We had difficulties getting into our room which led to a long time waiting around. Overall, staff did not seem to care about how our stay went or offer any compensation.

Staff was helpful, rooms were clean and beds super comfortable. Shower was also great

G

Clean room, pool was nice, staff were kind!

Yes

Clean room - welcoming staff.