Place was nice, but there was no wifi all weekend and when asked they said it will be back on Monday, which was after my trip ended. TV wasn’t working. I was there on a work trip, and not having wifi made my life really hard. Other than that, the bed was nice bathroom was clean. Additionally there was no parking at the hotel, which was not mentioned. Furthermore the road in front was closed and that was not told as well.

Below expectation

Would love room breakfasts in future

A

Location, bars and access to restaurants

Handy location.

The room was clean but the hallways and public areas are very run down and shabby. The room was facing a busy road and extremely noisy. While the staff were courteous and helpful, it was not a comfortable stay. On the first night I was sent to the car park only to find it was totally full and I had to par in the street. Overall disappointing.

Looks ok from the outside, lobby is really nice and the staff were friendly and attentive, unfortunately the rest of the hotel just doesn’t meet the same standard. The place is old and tired and is in desperate need of a renovation, dirty stained carpets, paper thin walls, creaking floors, peeling paint in the room you name it. Did I mention it’s like a favela in Brazil, it’s like a maze challenge to find your room. Mercure hotels used to be premium, clearly not anymore. I won’t be returning

Clean would have been flash back in the day overall was sufficient for me 👍

Room 32. The toilet seat was loose and the bathroom fan was not functioning. It would be good to see these faults repaired. The House staff should also be made aware to report faults.

It’s a great shame that a lovely heritage hotel does not get the respect it deserves. My room was not satisfactorily cleaned as housekeeper left beds poorly made, carpet not vacumed and did not replace used glasses. Shower was mouldy and window sills and skirting boards dirty and dusty.

Shower terrible - boiling hot to cold in seconds

Old school charm, clean and brilliant value for money. Would stay again.

Had no time for breakfast

Clean spacious quiet room.

Reception staff member was lovely! Location is perfect 👌 The room was comfortable. Probably could have some plates & cutlery, however there is a cafe on hand too!

Clean big rooms, staff were so friendly and welcoming.. close to the Murray River and cafes, restaurants, shops. My girls loved the pool. We enjoyed our stay.

Great stay !

Rooms are starting to age now.

Great amenities for a hotel with long history.