Great place, friendly staff and conveniently located to many great locations

The property itself was very nice ams clean the staff very nice and we had free american breakfast very delicious) i didnt like that there wasn't many options to go eat around the hotel we were across from chapultepec park but the entrance was like a 7-10 min walking distance.

The staff is very friendly and helpful, location is perfect and very safe. Easy access to transportation. We loved it

Rooms were cleaned a few times a day. No refrigerator tho. Very friendly staff and accommodating! Bar and restaurant were good and location was perfect! Old vintage vibes with lots of culture. The only thing that was negative was that on the reservation with hotels , airport pickup and drop off were listed as an amenity. Which is actually no longer the case.

Room was very clean, room service was timely and friendly. Location was great.

The hotel looks great in pictures, but once you step in there’s a horrible incense like scent everywhere. Upon checking in, I saw a lady coming out of the elevator with a sheer top and nothing underneath. The reins are pretty but the bathrooms seem like they should be at an erotic hotel. Windows from bathroom to bedroom, etc. The rooms are well furnished, but the hotel needs urgent remodeling. I wouldn’t stay here again. The staff were really friendly.

Very large room and bathroom with all amenities; beautiful interior design more like early to mid 20th century. Friendly and kind reception staff. Hotel is located in quiet, walkable neighborhood and across from the Chapultepec park.

The hotel staff were very friendly and attentive! Room was beautiful and we loved the location! Bathroom could use a deep cleaning (base boards and walls specifically in the toilet area). Would definitely recommend this hotel to anyone!

Staff was incredibly helpful

The hotel was empty for sitting in such demanding area. The restaurant was understaffed and couldn’t get service because the only 3 waiters were attending 1 table with a party of 15 people. The hotel promotes their rooftop bar, and we were told is closed because they didn’t have the capacity to attend the big party and the bar at the same time. The hotel is beautiful and receptionists very friendly. Restaurant and bar very disappointing

First the good - the property is located across the street from Chapultepec Park. You have to walk along a very busy street to get to an entrance, but once inside, walking in the park is wonderful. The walk to the various museums is about 30 minutes, or less. Also good- the rooms are incredibly spacious. The decor is old fashioned English, not to my taste, but it was reasonably functional. Now the not good: The bed was super hard and I found it very uncomfortable. The room seemed clean on first look, but there was a lot of dirt. The maid, put in some elbow grease at my request and was able to clean a sticky mess after I convinced her that it wasn't a flaw in the table finish. The small rugs by the bed side were filthy. There's not much going on in the nearby residential area. I ate in the hotel restaurant and wasn't impressed. This hotel aspires to luxury, but it would take a lot to achieve that. The awful: The beautiful king rooms with a view of the park were unbearably noisy due to the relentless traffic, including big noisy trucks. I changed to an interior room, which was quiet and has a view into an interior courtyard. Better than the noise!!

Hotel is on a highway so it’s very noisy . Park views were pretty. Staff friendly. Location not terribly central .

I really enjoyed my stay here. The location is perfect if are wanting to do the museums and monuments in the city center and it's also within easy walking distance of many quaint neighborhoods with lots of outdoor dining options. All in all a really nice and highly recommended hotel option for Mexico City.

The hotel room was spacious, clean, and featured the promised views of the Chapultepec Park, however it lacked a bit of coziness. This is probably a great rate for a family requiring a double queen bed. The room was literally 2x the size of my NYC 1 bedroom apartment. But if you're one or two, I would recommend staying closer to Roma Norte, and making a special trip to wander through the neighborhood. There's no fridge or Nespresso maker, considering there's no lack of space, the basic amenities could be easily added. Cleaning service occurs later in the day then USA hotels, unfortunately interfering with our siesta. So the room was only cleaned once during our 4 day stay. The refresh was good when it happened. The location is very close to Luis Barragán home and studio, Casa Ortega, the mentioned park. It's a 15 to 20 minute walk to Roma Norte as well as the other touristy districts.

Sounds at night. Could not sleep. Food very bad. Shower very bad gets hot sudenly when you are tak I ng the bath. The rest very good

It was fine but definitely not a 4 star property noisy busy not great location. Looks nicer online

The beatiful room

Needs some renovations, dusty rooms. The busy street outside shakes the building a bit.

I don't really write bad reviews for the sake of it! I do understand and respect the others here who have given great reviews for this hotel. But here is my experience: 1)Very unfriendly (bordering rude) staff - would not even help with luggage on check out (2 little kids & despite asking). 2)OLD worn out rooms - no microwave or coffee machine in the room. Ours was a suite! 3)Breakfast! - We opted for rooms with breakfast included. Children below 2 are charged as well, that's fine, but the moment we asked if there was something for the kids to eat, the first thing we were told was "they'll have to pay" :p - fine, we will pay kind sir! Exercising our rights to PAID free breakfast was almost seen as annoying. All in all, it was one of our worst travel stays!

Excellent service