City Express by Marriott Ciudad de México EBC Reforma

Explore City Express by Marriott Ciudad de México EBC Reforma
8.2
Very Good
From 761 reviews
Cleanliness

8.6

Room Comfort

8.0

Location

8.8

Service and Facilites

8.4

Traveler Reviews City Express by Marriott Ciudad de México EBC Reforma

Number of reviews per page
20
40
Top reviews
Victor
icon-with Partner
with Partner
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Do not stay at this hotel. Their rooms are not clean. Our room smelled like someone had been smoking, and it was very humid. Someone had spilled something red behind the door and it was not cleaned. The floor was very dusty. We reported this to the front desk. They sent the cleaning manager, who disputed our claim by saying the room smelled fine — it did not. After a while we received a phone call from the lobby asking us to go upstairs to wait in another room while both rooms (ours and the one upstairs) were being cleaned. It was senseless. We asked to wait in the lobby and to be moved to a different room. The receptionist resisted but finally agreed to move us to the upstairs room that was being cleaned. Guess what? The room was only partially cleaned: the bed and bathroom were cleaned, but the floor was dirty and very dusty, especially by the windows. By the way, they use some kind of odor spray in the rooms (the receptionist told me this over the phone). I would not recommend this hotel at all. Please stay somewhere else.
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Luz
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

The locations is perfect, walking distance to restaurants, bars. Great place to stay
Armando
icon-with Partner
with Partner
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Very convenient place
Jack
icon-with Children
with Children
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

If I ever come back I would stay here again the staff was nice and helpful, the breakfast was really good also the area was in a good location a lot stores and restaurants, 10 min walk to the Angel de la independencia.
Gildardo
icon-Family
Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Breakfast was excellent and was easy to walk around.
DIRK
icon-
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

My suite was not ready when I arrived and was told it wouldn't be ready for another day, so I was placed in a standard room. I was given a bottle of water and a pack of nuts as an apology. Upon arrival to the standard room, the room didn't have a shower curtain or an iron. So, I wondering do I get some sort of partial credit or refund for not being able to get the room I paid for for an entire day?
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Gina
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Pefect
Daniel
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Breakfast was the same every single day
Jose Raul Bonilla
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Good location
gerardo
icon-Business
Business
4.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Breakfast below avg. Hotel not remodeled.
Aaron
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Clean room and friendly staff
Robin
icon-Leisure
Leisure
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Nice hotel.
Patricia
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

was a quietly place
Mari
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 58 week(s) ago

Hotels.com verified review

Todo bien el personal super atento, Las almohadas incomodas y las toallas muy duras no le pones suavisante de ropa se siente como lija en la piel deberian tomarlo en cuenta por lo demas Excelente hotel
MARIELA
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 59 week(s) ago

Hotels.com verified review

I chose this hotel because of its location, and it was the best decision ever. Went for Pride. And it was so convenient!! Few steps from where the parade was passing by. The breakfast buffet was a life saver! Everyone in the staff is helpful and polite. Didn’t love the mattress nor the pillows but, other than that everything else was great!
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James
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

Good breakfast, very friendly staff, great central location
Gildardo
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Very accessible to every where.
Joel P Valdes
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Good
RAMONA
icon-Business with Friends
Business with Friends
8.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Very nice staff Close to everything Good breakfast
Tom
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

Basically in the zona rosa so great food and drink in 5 minutes but quiet rooms and great staff. Breakfast was fresh fruit and tast y classic mexican- eggs beans and chilaquiles. We came for great food but never ate out at breakfast.
Number of reviews per page
20
40

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