Didn’t end up staying at the hotel because our arrival date was delayed and we couldn’t reach anyone at the hotel for over 24 hours. We left a message and someone responded way after we found another hotel saying that they had no availability. Strange...

Very friendly, accommodating staff, good breakfast, convenient location in town center, transportation to train for early morning departure.

Loveley hotel and very centrally located to shopping, sightseeing and restaurants. Huge courtyards with pool and a gigantic mural wall.

No hot water and room smelled notified staff and did not get corrected

Price and location great! The hotel offers different tours, it doesn’t have much amenities besides WiFi and meals but there is much to do and see outside. Staff friendly

Nice hotel, good people and town , we like everything in this place.

I made reservations through expedia and paid for two nights. I called expedia ( 24 hrs prior to second night check in time) to cancel the second night and get a refund but I was told I would have to arrange that with the hotel. The hotel manager was never available in person or over the phone. I did not get a refund. I wont be using expedia again and I definitely don't recommend paying in advance for a hotel rooms at this hotel.

Creel was the beginning of our venture in to the Copper Canyon. It is a simple place and difficult to find a good cafe americano, but food was good, souvenirs were cheap and plentiful and it was nice to walk around. The hotel was very pulled together. The owner Caesar was knowledgeable and his guides were great, but be very careful of pricing. Write it down to make sure u r on same page.

Mixed experience. Close to town but far from reception area (2 blocks). Room building was still under construction (photo attached). Reception desk frequently unstaffed. Room was clean but lacked potable water and glasses, which were requested but never delivered. No privacy curtains on first floor room. Beds were comfortable.

I enjoyed staying at Margarita's. They took good care of us and the price is right, especially considering that the dinner and breakfast is included.

Everything was good except for tours. We paid $35 each for a tour of some rock formations 20 minutes away from town for 5 hrs and hiking that we were not told of and my husband cannot do that. I hiked while he stayed behind. Plus every area we went into cost us $4 more

TWO MAIN ISSUES - and the most important one....we arrived a day early so our stay was 3 days - not two...the first night we had some bites - assuming they were mosquitoes or such...by the third and last night, my husband and I were covered with BEDBUG bites...we would like to make this known so other visitors don't experience this nightmare....you can imagine the undertaking of fumigating our luggage, clothing, personal items on our return home. - never mind the physical and metal discomfit . our room was #2 in the sister hostel/hotel of Plaza Mexicana Margarita - as I recall, the name is Casa Margarita. Second issue - when they could'nt find our reservation, they blamed Hotels.com. They said you don't get it right and the reservation communication is inconsistent.

"Margarita" actually has two hotels that function in tandem. Both are fine, but the rooms in the one away from the plaza (where meals are served) are larger and more comfortable, as is the central courtyard around which the rooms are arranged. The staff was very helpful.

Least part of a 2 month trip. Creel is a long street with no charm. Hotel promised a strong wifi and did not deliver. Son of owner tried to persuade me to change plans in the Copper Canyon to a family owned hotel outside the town of Batopilas.

They didnt have our reservation, so i had to call expedia and tjey call them back to fix the issue, while we wait over 30 min at the front desk, also the staff was a bit unprofessional, check in was at 11am, our room was dirty and they cleaned it till 2pm, no curtains on the window, no bath curtain either. Its pretty close from everything, they offer tours, the tour staff is very polite.

hotel staff were friendly, room was comfortable

I liked the policy of offering a package that included breakfast and dinner with the room. That said, on two of my four days, the hotel was full and the dining room and staff were overwhelmed by too many people wanting to be served within a short period of time. Their cash-only policy for payments is fair enough, but I wish I had known that before I arrived.

small rooms, hard to move around,water in the toilet was brown maybe needs pluming repair-upgrade,close to train station and down town, walking distance to shopping, dining

I had reserved and paid for this hotel about a month in advance. After driving about 16 hours to get there, the owner had given our room to someone else. I had to make quick arrangements at a different hotel far from downtown. I was refunded by hotel.com, but do not trust the hotel people because if someone approaches them and offers them more money they will give away your room.

Really nice hotel close to downtown Creel and centric to all area attractions.