Overall Ratings & Reviews Heritage Grange At Thurston

Nice place

Reception staff good. Room is quite dated, bathroom in particular needs updating. Breakfast was lovely, hot & freshly cooked.

Really good evening meal and equally good breakfast. Day 2 returned from my day of stuff to find the places locked up no staff lights off. Ended up going to tescos to grab something to eat.

Low stress overnight trip. We took a chance on an early check in and the team were calm and relaxed and were very helpful, we booked breakfast which was superb value and utterly delicious- great veggie breakfast and good coffee and extras available. We stayed in a lodge room, which was perfectly adequate- comfy bed and free WiFi. A few areas to improve from a decorative point of view but a good value and relaxing stay.

Good service and nice location Easy parking

A very clean, spacious room. A good choice of meals in the evening. Lovely peaceful surroundings.

Lovely historic property, huge room, excellent shower. Dinner was available and really good.

Fine property friendly staff Jsut dated and in need of refurbishment

The most unfriendly hotel I have ever stayed in - staff (especially the receptionist) were rude.

In need of updating

The hotel stay was much better than i was expecting. The room was smallish but everything i needed, it was clean and the bed and bedding really comfortable. The food in the dining room was fantastic! The prices reflected the standard of food well. The price of the wine might have been a bit over the top, but it was my fault for not checking the prices beforehand. The staff that i met were welcoming, helpful and pleasant, especially Dinah (excuse the spelling). All in all, a very pleasant and value for money stay

Manager and wife are very argumentative and rude to customers.

Great

A lovely quiet secluded gem of a place. Nothing too much trouble for the lovely couple running the Grange for the past 18 years. Facilities wise bed was super comfy, room clean, the generous sized bathroom needs a bit of a revamp but doesn't affect use (shower screen and windows). Food was delish and homecooked. A relaxing atmosphere and a peaceful 3 night stay.

Great place run by a lovely couple. The only complaint was the shower had very bad water pressure but it’s an old place, so you expect such. It had a bath, so you can just plan on doing that if you want a better experience.

Only stayed one night, as just passing through. Super friendly staff (who turned out to be the owners) Excellent food! Easy parking, off the main road. Lovely and quiet. Stunning property. Superb location. Stayed in the annex, which was ok, but a bit tired.....

This hotel was ok, but needs quite a lot of TLC! The rooms are looking very tired, and there was quite a major leak in the roof when I stayed. The food options in the dining room were good though, and the staff were friendly (when you could find someone!).

Everything was fine

I stay here regularly when on business in the area and I’m never disappointed. Great building with loads of character, a variety of comfortable rooms, friendly staff and great food. What’s not to like ?

Sadly despite informing Hotel of arriving late I was refused my booking, In a hurry I forgot my cards & the attitude of staff was Utterly Unbelievable, I am a respectable lady of senior years also diabetic. Only visiting to lecture at nearby college next day. I asked if he would phone my husband to confirm bank details were same as booking. 3 hours drive from home late on a wet night I was forced to sleep in my car with only a jacket for bedding, Utterly Disgusted & considering Trading standards etc