Overall Ratings & Reviews Holiday Inn Express & Suites ZAPATA by IHG, an IHG Hotel

I had to kill roaches and chase around bed bugs of sheets smelly wet rooms and grey tape in flooring and wet humid floors asked for 1st floor room bad attitude because elevator was broken

Worst hotel I’ve ever stayed at. The first room was dirty and reeked of smoke, so I asked to switch. The second room was just as bad—smelled like mildew, the carpet and chair were filthy, and the sheets had holes and a terrible damp odor. Everything felt unclean and uncomfortable. I would not recommend this place to anyone.

Upon arrival maintenance employee was still trying to fix something in the bathroom & some what of smell.

The felt dirty and smelled Bad !! It had NO telephone in room !!!! How are you supposed to call front desk and personal calls .. Not Expectable !! So very Bad experience at this Hotel !!!

The stay was fine however when I arrived there was no one at the front desk therefore it took quite long for us to get checked in. I had been driving for a while so I just needed to check in so I cold shower n change for my family event!!

Buen lugar para llegar a descansar

Front desk person was very knowledgeable and professional.

Easy access, courteous staff.

Employees friendly and helpful. Hotel is very clean and quiet

I had reserved rooms for handicap as my wife is in wheelchair had to change rooms after check in because we were placed in regular room hotel looked run down carpet and furniture in bad condition sink in bathroom was not wheelchair hight beds to high for handicap person transferring from wheelchair to bed

Very clean and friendly

There was no ventilation in bathroom … room was non smoking but didn’t smell clean at all …. Table furniture very dusty … drain in bathroom needs to be cleaned out had bad odor …

Average room, hot breakfast.

Everything was excellent from the parking lot to the customer service.

Every thing was ok but there was a lot of noise on the hallway

Staff was welcoming and courteous. The facility was clean and comfortable. Breakfast was hot, varied, and ready to go on time!

Great location. Super nice staff. Surprisingly good breakfast. Everything excellent!! Thanks for a great stay!

Safe, and convenient

No comment

Nice room. Lots of space. Clean.