Holiday Inn Express & Suites PINE BLUFF by IHG, an IHG Hotel

Explore Holiday Inn Express & Suites PINE BLUFF by IHG, an IHG Hotel
8.2
Very Good
From 599 reviews
Cleanliness

8.4

Room Comfort

8.6

Location

8.4

Service and Facilites

8.8

Traveler Reviews Holiday Inn Express & Suites PINE BLUFF by IHG, an IHG Hotel

Number of reviews per page
20
40
Top reviews
John
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

This hotel is located in a closed down mall area. It looked deserted when we drove up where the GPS said to drive. Behind the mall area is the hotel. The hotel itself looked okay. The area just looked sketchy. When we entered the room the AC was not cool and did not really cool all night. The toilet continuing ran unless we removed the back lid and fixed the inside. When I dialed to call the desk I thought the phone was broken but realized the cord was not connected to the handset. An okay place to stay, but for a few bucks more there is a really nice hotel down the road.
Read More
Carol
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Area around hotel is very deserted. But hotel is very good.
Virginia
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Quiet, clean, comfortable beds.
glenda
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Morning breakfast was very good
JESSICA
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The smoke detector started givng an alarm just as we had fallen asleep. We tried to call the front desk, but thebphone didn't work, so I went to the front desk. The desk clerk came up to my room with the battery, but my husband was the only person who could reach the smoke detector to chamge the battery. She said if the battery didn’t fix the problem, she would have to move us to another room. We started ti fall asleep, and it began alerting again. We just removed the battery and disconnected it from power so that we could go to sleep. We also found that the hair dryer doesn’t work and the power outlets were loose and warped.
Read More
Selma
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Staff was very friendly and professional. Bed and pillows were very comfortable. Water pressure in the shower was fantastic!
Isaiah
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nothing
Genet
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Staff was great and knowledgeable about the surrounding area.
Tammy Lee one of three
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very friendly, kind and helpful staff. The room smelled like the carpet was old and wet. The odor was very irritating to our nostrils and stomach.
Devin
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The abandoned mall needs to be demolished.
Gene
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

We were there a total of five days. Our room was Clean one time. Shower didn’t work properly, no phone connection. Had to talk to three different individuals trying to get some towels. The food was good, the dining room was clean (all the time)
Shantel
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Odd to go around the abandoned mall, but a nice property!
Jessica
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Shanita was extremely helpful and very sweet. The room was nice and cool when we arrived… no stuffy hotel smell. We loved the pool and gym. It was also a nice surprise to have liquid dove dispensers in the bathroom rather than cheap tiny bottles/bars of soap. We will definitely stay here again.
Jahija
icon-Business
Business
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Thank you! Loved the service!
Trisha
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Huge spotlight outside my window and poor curtins made for a terrible night sleep. The bathroom door lock was broken. We were given floor towels because they were out of regular towels. The carpets in the halls were stained and had bare spots. Dining room floor was sticky. Not what i expected for Holiday Inn.
Wendy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The staff was very friendly and the room was clean but it was not enough lighting.
Jennifer
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

The front desk staff did not acknowledge us for 3 min even though the automatic door open and shut 5 times. The toilet ran constantly and the shower dripped.
Lori
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Great stay!
YaShica
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Nice hotel could use updating but good for the price. Staff was great and helpful 🙂
DeBrionne
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

N/A
Number of reviews per page
20
40