Unclean , gave

My room smelled terrible. Like a combi of sewage and mold.The showers leak and make entire bathroom floor wet. After one night i requested a room change and the lady at desk was very helpful. She took me to a new room and it also smelled awful. She agreed. Another room she offered smelled like people had recently smoked in it. The third room smelled fine so i took it. That shower also leaked and the bed was very hard and uncomfortable. The location is great but would not recommend this place. Very overpriced.

This Hotel has great staff who are happy to help with things I forgot to pack, the phone charger ! and also did some printing for me free of charge, so reception gets a 5 star from me, I also had an early check in on this trip with no charge. For the price is great value, my last stay I paid 36 euro for a single room. The room was clean and pleasant. I have stayed before in not such a great room, but again for the location and price its a great find and I always now stay here when I am in Palermo. Breakfast is good selection of food. The reception team are a big asset to the hotel.

Great

Seriously, do not stay here. This is the worst hotel I have ever booked. I was unable to sleep during the night because the walls are SO thin and other guests were at the reception desk complaining about the cleanliness of their rooms after discovering bugs in the middle of the night. I had optimistically presumed that previous Expedia reviews about the staff’s unfriendliness would just be a cultural difference but I witnessed the receptionist yell at people in entrance foyer in the most unhinged and scary manner which ultimately motivated my decision to leave early because I felt so unsafe.

THB most of this ares is rather dated and tired however putting that to one side i would not recommend staying at this hotel we only selected as it was close to the venue but wished we selected more wisely.

The was a problem with my reservation so I had to move to another hotel

We had a really good time in Palermo, the hotel is very well located in the city centre. We booked a standard double room.The room was not clean, there was lots of dust and our bathroom had a very large patch of black mould in the corner above the shower, we complained but no one came to clean it. The safe had no batteries in it and we couldn't use it. In general the room was more hostel styled, the double bed was two singles beds pushed together and the mattresses were different thicknesses and firmness so it wasnt a very comfortable sleep for a couple, there was also a set of metal bunk beds in the corner that felt strange. All in all it was cheap and well located, you could probably survive one night in it for a city base, you won't want to spend much time there. Breakfast was ok, coffee was nice and it was nice to have a 24/7 reception.

The shower was falling apart and couldn’t close the door so the room filled with water. The staff were friendly and the place was very clean. Everything looked like it needed a good handyman. Really good breakfast. We were 2 people and they put us in a room for 4 people. We couldn’t move

Just one complaint… no Iron at the property and receptionist was rude about it !!!

Great location.

They didn't check us in and had to transfer us to another hotel from the same company due to plumbing issues. The girl at the reception not only didnt offer transportation to the hotel, she gave us direction on how to get there by foot. Although it was 20min walk (with luggage) only after we complained, they called a taxi to take us there. The bathroom light was broken and it took them a day and a half to fix it. We stayed only for 2 nights. They didn't clean the tables at the breakfast room after each customer.(breakfast served to the hotel guests by the next door cafe). The hotel was across the central train station, dirty, unsafe and noisy at night.

It was ok,I was supposed to stay in another one of the hotels but was in formed the room I booked was not available,the lady (who had no English)google translated to tell me go to another hotel 15 min walk away,but I was early 11am and they booked me in free of charge,the room was very basic and the bed’s uncomfortable,no WiFi and no one cared either,shower holder was broken,but it was central and the room was quite,and restaurant staff were pleasant and friendly,but it was 2 stars

Very good hotel. I paid $60/night for 5 nights. Comfortable bed, strong A/C, hot water. Centrally located. Prestia e Comande airport bus drops off in front. Hotel is on floors 3 & 4 with an elevator. Friendly staff but limited English. Only issue was the Wi-Fi didn’t reach my 4th floor room.

Convenient location

They did not have my reservation. The hotel looked very dirty and we were actually glad they did not have a room for us.

This place is a hostel not a hotel. We booked 2 double bed rooms. There 7 beds in each room. The pictures were photoshopped. We contacted Expedia but they were no help. We went to another beautiful hotel for less money. We have to call our credit card company when we get back.

Everything is perfect the location of hotel the room the staff were amazing

This property should have a 1 star rating not 3. All the other 3 star properties I have stayed at here have been spectacular. In fact after just seeing the place with the dark hallway I decided to find somewhere else to stay which I did.

Greatly located but poor living conditions. Good for students