SpringHill Suites by Marriott Chesapeake Greenbrier

Explore SpringHill Suites by Marriott Chesapeake Greenbrier
8.0
Very Good
From 1,000 reviews
Cleanliness

8.4

Room Comfort

8.2

Location

9.2

Service and Facilites

8.6

Traveler Reviews SpringHill Suites by Marriott Chesapeake Greenbrier

Number of reviews per page
20
40
Top reviews
Gwendolyn
icon-Business
Business
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean and quiet. Beautiful space.
Linwood
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It was a pleasant experience.
Sheila
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great customer service. Greeted each time we entered the door. Clean.
Estella
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff was very friendly and check-in process was a breeze. Room was very clean and the bed was nice and cozy. Perfect for a much needed night alone. I will definitely be back!
Belinda
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Room clean. Like bathroom setup. Sink separate from toliet & shower
Fernando
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Staff are great & Family friendly who smiles a lot. That alone takes out of the pressure of tired stressful day
Jodi
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great staff and nice comfortable rooms
Jenine
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The staff was very friendly, and welcoming. Everyone was positive and super helpful!
Ned
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Everything about our stay was great. The staff was awesome.
Maria
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Our family stayed at this property during the labor day long weekend for a basketball tournament. The staff were very friendly and went out of their way to ask how we were doing esp during breakfast. Definitely recommend this hotel
Brittany
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Everyone was so nice and it was clean and a nice place !
Jamie
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Everything was nice. The staff the breakfast
Harin
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The room was decent and beds were good. The only major issue was the Trundle. It is not usable at all. It looked like there was mouse droppings on the cover. The floor of room had 1 spot where the carpet was sticky. The trundle mattress had stains on it and the cover was torn. We requested blankets and sheets to use on the sofa. We were too disgusted to use the Trundles. Our group has 2 rooms and both rooms has the same issue. They shouldn’t advertise the trundle if it’s going to be in such a disgusting state. The staff were nice and friendly, the property main areas were clean.
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Ruth
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We booked this room for 5. But the sofa bed trundel was not usable. Filthy sheet and filthy mattress. They didnt even have a mattress cover. Had 2 rooms both same condition. Pool was not in a shape to swim or even take a dip. Breakfast mediocre.. scambled eggs and toast is all i had and other than that u had a bacon or sausage patty option alternating. Wasnt refilled continuously, had to ask for things even before end time. Quiet disappointing for a Mariott chain to be like this. Otherwise the 2 double beds was comfy, washroom clean but can use an update. If staying here dont consider a sofa bed as an option.. unless sleeping on the sofa itself. Otherwise need to get more room if you are party thats more than 4. We took 2 as we were 10.
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Michelle
icon-Business and Leisure Family
Business and Leisure Family
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Front desk was great. But trash was never emptied and we had to search for our own clean towels.
Ronte
icon-Leisure
Leisure
4.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Overall this is a very nice place to stay. My only complaint is that the air conditioner in my room did not work well. I was only there for a good nights sleep from 10pm to 10am. The thermostat was set around 65 and temperature never got below 75. I barely could get any sleep at all. Other than that this is a nice clean hotel and staff was very helpful and friendly.
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joan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Restaurants foods was good,bed was ok
Monica
icon-Business
Business
4.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The A/C wasn't working in my room. They sent a maintenance guy that emptied the water pan and left me w/a fan. Temperature never got below 78 degrees. Too hot in room to sleep at night. Breakfast was average. Old outdated building. TV limited. Marriott has really gone downhill. Cleanliness was the only positive. I will not be staying at another Marriott again. Disappointed.
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sarah
icon-Business and Leisure with Children
Business and Leisure with Children
2.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

We arrived around 9pm checked in and went to our room. The front desk lady Crystal was extremely helpful. We began assembling sleeping arrangements for a king with the couch and pull out bed. There was mouse poop all over the couch and extra bed. The room was dirty and there were nasty stains on the floor and couch. We changed rooms to two double beds with couch/trundle same deal. Mouse poop and people’s belongings under&in the couch and bed. The shower had a trickle while 80% of the water came out the tub faucet in shower mode. The bed skirts hadn’t been changed in awhile because they had crusty substance on them and the light bulbs in the room were blown out leaving us with the desk lamp for the whole room. We had to have our room rekeyed 3x because it kept cancelling our keys even though we were there for 4 days. Worst hotel experience I have ever had. It was a lot shuffling kids around and the unsanitary conditions of the room. I addressed it with front desk staff but they could only put in request tickets for service. The hotel overall wasn’t up to Marriott standards, the pool was gross and a lot of the tiles are cracked. Breakfast was decent with a lot of different options. But overall I will not be staying here again.
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Tara
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The room didn't seem clean - sheets and bedding had a bad smell. Lamp shade was stained and lamp not working.
Number of reviews per page
20
40