Great location, very friendly and helpful staff.

The place was beautiful and staff were excellent. The facilities were a little outdated but well maintained. The traditional breakfast included a mini tofu hotpot, grilled fish, egg omelette, rice, pickles, and miso soup, with a delightful fruit dessert of orange, blueberries, and some sort of jelly. Literally about two blocks from the Nishiki Market.

100% authentic experience. Huge rooms, my had separate toilets, wash basins and bath. Exceedingly polite and helpful service. I enjoyed yhebKaiseki for 4 days but wife didn't - so you are literally a stones throw to Nishiki + loads of other place nearby. I also enjoyed the public bath, very clean and organised. The futons were so comfy that we are looking for the same to buy. Just decide if kaiseki is your thing, but other than that no hesitation to book again.

Excellent traditional Japanese hotel! Little bit walk to train/bus stations, though

Unforgettable experience. Definitely coming back here again.

What an amazing first stay at a Ryokan! The property, staff and amenities are top notch. The proximity to all the major attractions without being inundated with other tourists allows for a quieter stay. From the welcome tea and sweets, to the thoughtfully laid out room, to the amazing onsen on premises, to the check out process and parting gift, they thought of everything to make your stay enjoyable. I would highly recommend this property to anyone staying in the Kyoto area.

This was our best stay in Kyoto. Everyone was nice and courteous. Breakfast was delicious. Rooms were in pristine condition. Location is very central with good food options in walkable distance. Plenty of shopping options around. Had the best time there and would definitely come back in the future.

Rooms were spotless and comfortable. There is hot water dispenser in the room. Staff were helpful and very courteous. Breakfast was amazing. Had a very pleasant stay.

Wonderful guest service. Very nice welcome with tea service.

Courteous staff

Amazing stay - highly recommend

This if the first Ryokan I have ever stayed in so I have nothing to compare my experience to besides one of the other hotels I stayed at while visiting Japan for the first time. With that in mind, I can definitely say that the Matsui Bekkan Hanakanzashi was my favorite stay by far. The entire experience was completely different from a normal hotel. The Japanese breakfasts each morning were an added bonus and this is coming from someone that is a little picky about what I eat (I did my best to be adventurous in Japan which is what I would also recommend to anyone visiting). The housekeeping and staff were amazingly nice and helpful. The place was very clean and besides having to get used to a different style of bed, I thought the stay was better than I could have expected. I don't know if other Ryokans are any better than the Matsui Bekkan Hanakanzashi but I can safely say that you won't be disappointed in your stay here. I would highly recommend this place and look forward to my next trip back so I can stay here again.

Excellent customer service

Very convenient location and quiet. The only downside is lack of hooks in the bathroom for the towels.

Lovely staff , comfortable futons, excellent breakfast and convenient location within walking distance to Nishiki market. Warm communal baths were great after a long day of walking. They even polished our shoes on arrival !

Had a great stay here. Staff was very polite and helpful. 5/5 overall

Stayed one night at this hotel for the Japanese experience and it was amazing. Booked with breakfast and dinner included. The food was spectacular and as a true Ryokan they offered hot baths for guests to relax in. The staff was very friendly and helpful. Would definitely recommend this experience.

This was our first stay at a Ryokan and it was a fabulous experience for us. Everything about our stay was wonderful, beginning with a warm and friendly greeting when we arrived to a fun send-off when we departed the next day. Everyone on staff was incredibly kind and patient with us as we quickly learned the nuances of staying at a Ryokan. The dinner and breakfast were both outstanding as was the service and our room and futon beds were impeccably clean and comfortable. We would stay there again in a heartbeat and highly recommend this wonderful accomodation to anyone seeking a fabulous Ryokan experience.

We had an excellent stay at the Matsui Bekkan. Rooms were clean and spacious. Staff could not have been more friendly or helpful. Breakfast every morning was a feast. We would highly recommend this hotel for folks looking for a foreigner-friendly traditional Japanese experience!

Property described as ryokan but was not as immersive or tranquil as I was hoping for. Breakfast was traditional and ok. Dinner might have been better as it was served in-room but we unfortunately did not get that included. Room amenities were nice. Although the property was a little dated, it was clean and well maintained. Do not book if you’re not a fan of “big lights”. Iykyk. Service was superb, everyone very friendly and accommodating.