This was a really nice hotel, however, as we were sitting at the pool (the only white people), the server was bringing food and drinks to everyone poolside but would not even LOOK at us, or acknowledge that we were there. We had to walk inside to order a drink to take back to the pool. The front desk woman told us she would call a taxi for the airport in the morning, but then seemed put out when we came and asked her if she could help us with that. Bedding was comfortable, room was nice, pool was nice but the guy at the pool ruined it for us.

Good place to stay

The room we were initially given was very poorly maintained with a leaky AC, a broken door lock, the safe locked openal and the iron literally taped back together. After changing rooms at 2am due to the AC leaking on a bed things improved but these issues were not surprising to the hotel and still were not addressed.

This was a great low key spot. Great restaurant on site, friendly staff!

Staff was horrible but just the front desk they want to over charge for everything nothing that I booked was correct from the room to the food but they made it seem as it was my fault for booking online wiould definitely not be staying here again

I live the view to Tacaná, and the marimba on Sundays! 😍😍

Todos estas perfecto

I like the service and hospitality.

This is an excellent place to stay. All the staff are friendly and helpful. Room is very nice and comfortable. On-site restaurant and bar are great!. I would definitely come back.

Beautiful grounds; friendly staff

Loma Real is the best hotel in Tapachula. Always clean and the staff is very accommodating.

The staff there was friendly. The rooms were big and clean. The food at the restaurant was very good and reasonable prices. The landscaping can be improved. The gardens around looked unkept. I will definitely stay again at this place

It was great! A lot of space, nice room and great service

Rooms are not like pics, they have no small fridge, bathroom toilet water tank takes long to fill

Hotel, lacks any useful appliances, like small fridge, ac outlets, beds are old, spring mattress can be felt, wifi does not work , shower drain clogged , toilet hidden in the shower room hotels is far from center of the city and far from main roads, price of 5 star hotel when it should be rated at 2.5 stars

Siempre que viajo a chiapas me hospedo en ese hotel, me gusta mucho!

Staff very professional! Cleanest quiet

Cleanliness, staff very polite and careening

Everyone was very professional.

Rude, dirty, small, nothing comfortable (bed pillow towels etc). Would not recommend!