Overall Ratings & Reviews Protea Hotel by Marriott Kimberley

Clean and comfortable

Security good and ample parking available

Had problems with the aircon system. It was a weakend of 39 degrees days and aircon did not cool the room at all, even after we asked to be moved to another room. They need to make a plan with the aircon system of the rooms.

Beautiful

Hotel was fine. Kimberley made me a little nervous, worried about crime.

Rooms were okay, but service was poor. Housekeeping only cleaned the room once. Didnt sweep the floor or clean the cups glasses. Only left 2 towels, whilst the room was a double room housing 4 people. While dining at the reataurant, the chicken was still raw when served. That after we waited more than an hour for our food, without any indication from the waiters that there will be delays. At check out the staff member had the nerve to acuse me of not paying my restaurant bill, which was not true as I paid the bill after dining even though the kids were served raw chicken. This speaks to the overall poor management of the facility. I will not stay at this establishment again and will not recommend it to anyone. Very disappointed.

The staff were very hospitable and helpful. However, the toilet flush did not work in one room and my daughter got locked in the toilet in the general area for 40 minutes due to a faulty lock.

Lovely hotel in best location in Kimberley - literally next door to the Big Hole, with its own pathway. Staff were very helpful. Room and hotel were tastefully decorated to fit into mining theme.

I recently had the pleasure of staying at the Protea Hotel Kimberley, situated next to the famous Big Hole in Kimberley, South Africa. The hotel itself was everything I could have hoped for - comfortable and spacious rooms and stunning views of the Big Hole. The restaurant offered a delicious range of meals, while the bar was the perfect place to unwind with a refreshing drink. The hotel's location was the real highlight of the stay. The hotel has direct access to the Big Hole historical area through a small gate The museum, exhibitions, and viewing platform all provided a fascinating insight into the history of the mine. Overall, I would highly recommend the Protea Hotel Kimberley to anyone looking for a comfortable and convenient base from which to explore the area's rich cultural heritage.

Excellent

I visit Kimberley regularly now and it’s the only place I can stay because of the staff, services and comfortable rooms, well ventilated

The staff were very kind and friendly, the food was yummy and our rooms were very comfortable. We easily made friends with other guests which made the stay even more enjoyable.

Excellent for a family stop-over between Gauteng and the coast. Great hotel, excellent service

Lovely hotel right next to the Big Hole visitor centre. The rooms are spacious and the beds comfortable. Staff are very friendly and there is lovely view from the back garden of the hotel.

very well located right next to the big hole and touristic facilities

The hotel is at a unique place overlooking the Big Hole which I could see from my hotel room.

Property located right at the historic Kimberly Big hole. Good security. Rooms are a bit dated.

Amazing location overlooking the big hole. Staff are incredible...so friendly, professional and accommodating. Service is great. I was very disappointed in how cramped the rooms are...almost claustrophobic. It's a pity, as everything else was lovely.

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Great location near The Big Hole. Hotel facilities clean & modern. Pleasant reception. Big disappointment was the restaurant with less than average food quality.