Overall Ratings & Reviews Holiday Inn Express & Suites HEARNE by IHG, an IHG Hotel

We stayed for a baseball tournament. Hotel staff was great. Rooms were clean.

Customer service and food

There are certain expectations that must be met in order to receive payment for occupancy, PRIMARY among them is RUNNING WATER! Over a three night stay, we had running water for half a day each day. No offer of acknowledgmentrefund or compensation for our hardship. I will demand my money back as I am an IHG member but this stay was TOTALLY unacceptable and against occupancy laws I believe!

Good

Staff really make you feel welcome

The hotel is 30 mts from TA&M very convenient, I enjoy the breakfast, the inconvenience was that my room smells like urine a soon I entrence the room.

Friday staff and clean

Well they told us breakfast was from 7-10am. My kids went down there from at 9 because they don't like the crowd. The food was almost gone and they refused to put anymore out. The lady today my kids breakfast was almost over with... even though it's an hour left. Stop being lazy and do your job.

Lady in the lobby helped us find the ballgame on the tv! Very helpful!

The staff was friendly and took care of my needs as needed. If I did have one complaint it was being booked into a handicap room that was clearly made to accommodate people with disabilities and possibly in wheelchairs. The shower was a bit strange for me and I would only request to stay in a regular room next time.

I loooooooove this property! Everyone is always so pleasant and inviting and the property is so clean!

Property was great. Very quiet.

Everyone was nice. Hotel was clean. Great breakfast included bacon sausage pancakes biscuits and gravy and fruit. My only complaint was the beds were not super comfortable but since I am very particular on my mattresses, I don’t fault them for this. It was a nice stay.

Cleaning staff was so pleasant and helpful.

The staff were very nice, and make us feel welcome from the moment we arrived.

It was a clean place to lay

The a/c unit in my room was leaking, so there was a huge wet spot in the carpet by it. Whenever I left the room and came back in, I was greeted with a blast of mildew. I knew the hotel was packed for the weekend, so it would have been pointless to try to get another room. Also, the water in the bathroom sink NEVER gets hot. I let it run for 10 minutes once and it never got past lukewarm.

Great for the price

I loved the property. The staff working at the time were terrible.

Room was very spacious