The staff was wonderful when met with the challenges we faced. The shower lever was loose and we could not turn the water off after showering. The staff promptly offered to move us to another room. It is a pain to repack a family to relocate at midnight after traveling all day. Upon arrival to the new room, a nightstand had two sticky areas which causes one to wonder what else is not properly cleaned. Because of the time of night and frustration, we covered the table with a towel and called it a night. I received an apology by text.