7.4
Pleasant
From 107 reviews
Cleanliness

8.0

Room Comfort

7.4

Location

8.2

Service and Facilites

7.8

Traveler Reviews Hotel Napoleon

Number of reviews per page
20
40
Top reviews
Jose
10.0
/10
Reviewed 133 week(s) ago

Expedia Group verified review

Recomiendo este hotel. Muy buen precio y servicio. La ubicación es perfecta, cerca de todo en el centro de la ciudad.
Collette
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 168 week(s) ago

Expedia Group verified review

The staff were really knowledgeable and friendly! The people of the area are wonderful and always smiling. Makes me feel like I’m at home!
Perry
icon-Leisure
Leisure
4.0
/10
Reviewed 180 week(s) ago

Expedia Group verified review

The hotel refused to respect the room rate provided to me by Expedia. Therefore, this hotel should be avoided. El hotel no respeto la tarifa suministrada por Expedia e impuso otra tarifa mas alta. Asi que se debe evitar este hotel.
Silvia
icon-Leisure
Leisure
10.0
/10
Reviewed 196 week(s) ago

Expedia Group verified review

Bien situé, personnel très courtois et rapide, très propre.
Liduvina
6.0
/10
Reviewed 372 week(s) ago

Hotels.com verified review

They don’t have much experience with customer they aren’t friendly
Brian
2.0
/10
Reviewed 373 week(s) ago

Hotels.com verified review

Unsafe and awful. Our taxi driver told us not to walk outside after about 6pm or we might be robbed at gunpoint. A noisy gang of teenagers hung out all night, every night, in the street at the lobby entrance. The hotel had removed all the knobs from the A/C units so you had to call the front desk every time you wanted it turned on or off. The hotel turned off all the power during the day and would only turn it back on at dusk. When I asked them to turn on the power before dusk, they refused. Breakfast consisted of little more than burnt and stale croissants. Staff was uncaring and unhelpful. Terrible hotel.
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Christopher
10.0
/10
Reviewed 374 week(s) ago

Hotels.com verified review

Great value, clean room, hotel tv had Netflix! Such a refreshing change from Spanish tv!
Haim
8.0
/10
Reviewed 390 week(s) ago

Hotels.com verified review

Overall the hotel's location is not bad. Walks everywhere. The staff is wonderful. Helps with whatever it takes. The rooms are a bit old and so are the equipment. The walls are thin and you hear everything. The hotel staff helps restore peace when necessary.
Robert
6.0
/10
Reviewed 457 week(s) ago

Expedia Group verified review

Wifi is poor, breakfast is good, some receptionists look like not happy for working in Customer Service Department.
Peter
10.0
/10
Reviewed 534 week(s) ago

Expedia Group verified review

Very good position close to the train, not far from the city centre, plenty of restaurants near by just a great place to stay.
Verified traveler
6.0
/10
Reviewed 582 week(s) ago

Hotels.com verified review

We stayed at the Napoleon for three nights after our cruise. For the price, it was a nice hotel. Rooms were clean, towels thin, and pillows hard. The staff was very nice and helpful, although there was no ice. Breakfast was good.
Vic
6.0
/10
Reviewed 582 week(s) ago

Hotels.com verified review

Close to Capital, Florida Street, and good restaurants
ramiro
6.0
/10
Reviewed 128 week(s) ago

Expedia Group verified review

on friday 11/03/2023, until 2 am the outside music could be heard very loudly, making it difficult to sleep.
MARCELO
8.0
/10
Reviewed 158 week(s) ago

Hotels.com verified review

Hotel antigo! Café da manhã Horrível
Makoto
icon-Business
Business
6.0
/10
Reviewed 178 week(s) ago

Hotels.com verified review

比較的中心地に近く、ロケーションは便利。 フロントスタッフは英語が通じません。 エアコンは故障していました。別のビルの室外機に騒音が非常にうるさく感じました。 クリーニングのサービスはなし。バスタブはありますが、栓がないのでお湯はためられません。 インタネット接続はできますが、とっても遅くあまり使い物にはなりません。
JOAO VICTOR
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 209 week(s) ago

Hotels.com verified review

Quarto bem simples, para ligar o ar condicionado tínhamos que ligar para a recepção para eles ligarem, porém o telefone do quarto não funcionava. Café da manhã extremamente simples, sem buffet. Todos dias eram servidos a mesma coisa com 2 meia luas, café, leite e suco industrializado. Sem nenhuma opção de fruta.
José
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 210 week(s) ago

Hotels.com verified review

Foi bom , mas infelizmente Wi-Fi não presta , café da manhã não tem muita opção
Paulo
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 222 week(s) ago

Hotels.com verified review

Dentro da proposta do hotel tudo muito justo, os quartos são velhos mas a cama e o chuveiro são muito bons
Alejandra Marlene
6.0
/10
Reviewed 320 week(s) ago

Hotels.com verified review

La ubicación es rescatable en relación al precio. Desayuno pobre y en nada variable todos los días sirven lo mismo, pésima y desagradable atención por parte del personal a cargo de éste. No puede el pasajero por su cuenta desactivar el aire acondicionado lo que resulta molesto llamar a recepción que lo desactiven por el ruido molesto que emite.
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Sofia
10.0
/10
Reviewed 326 week(s) ago

Hotels.com verified review

Muy cómodo, exelente servicio.
Number of reviews per page
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