Overall Ratings & Reviews Playa de Santiago Hotel

The pool was green , filty , room sheets poor quality, bath towels old

Hotel needs a renovation or at least maintenance.

The whole building is run down. I will never go back. No hot showers. Dirty pool. Randomly tried charging extra... Very strange. Staff broke iPhone charger. Have to ask for toilet paper at front desk and you are not allowed to put used toilet paper in toilet to flush. Taxi service is not honest mostly.

adécuate for a short stay and close to everything, without city noice and traffic.

Very old building very old furnishings broken equipment no hot water intermittently. Overpriced for what it delivers.

Very good for family’s

This property is horrible, had no ac/ it had a box 12 inch tv, all the way to the celling. I electricity plug. the beds smell, towels in the restroom with makeup/dirty. no accessories at all no WIFI, the key (medal Key) had a long sting. I had to look for another property immediately I just didn't feel safe at all.

Nothing like the pictures on the website!!

Tried this hotel completely by luck having not been satisfied with other visits elsewhere. Would definitely come back to this one specially because of the friendliness of the staff and the quality of the room.

I reserved this hotel only looking at pictures and when I arrived it was a deception. The area looked pretty bad, the hotel is pretty beaten up and not clean. I reserved for two nights and I only stayed for one since I could not stay in a place like that. I will never go there again, and the price was not cheap either.

The staff was great and the grounds were beautiful. We ate at the restaurant and the breakfast was very good. The rooms need major updating, and they seemed clean but were so worn out it was hard to tell. The beds could be softer. The nice little beach area is perfect for smaller kids that dont want big waves. It was beautiful sitting on the balcony at night and early am watching the fisherman. If they remodeled the place it was be outstanding. The price was ok for just a place to sleep while you are out all day. No real hot water, lukewarm but typical for many beach hotels.

I left after the first night because the room was in bad codition from cloged drain, no hot water, dirty and unhealthy condition. Front dest told me I can get refound from Expedia.than you

Staff very unfriendly . Rooms are very dirty . They lie about playground for kids on their pictures, there is no playground. Elevator was broken in 1995 and they left it like that. Place was a total RIP off .

Beds are hard as a rock. There are no outlet plugs inside the bathroom, & the bathroom overall is a disaster. Everything is very old, dirty & uncomfortable.

Hotel needs cosmetic work beds pillows and towels were hard but staff very friendly and kniowledgeful

Doors not secure AC drip on the headboard Very hard bed

The only worth at this hotel is tbe beach, the room needs an improvement if you stay at this hotel make sure tha you get the room with air conditioner because it is hot, also take with you mosquito repellent.

Too many Chilangos complaining about everything. The staff was good but most likely not used to compliments. People if you want a 5star pay for it. Pick up your trash and tip for service.

Clean but blocks from amenities. Worst issue- sewer gases!!!!! Very basic accommodation on beautiful beach .

Hotel needs to include in the description that beach access is locked off at 8:30PM-the staff did not bother to advise us upon checkin. Also a full disclosure of locking procedures because much to our surprise we were going to walk out to town at 11PM and the the front was 'steel gate' locked. The door handles on the rooms looked and felt like they were going to fall apart. The rooms had old fashioned keys and they did not lock rooms with the key-it was the push button type that need to be locked before the door was shut. The hotel is simply old and is in desperate need of updating. Restaurant hours were not disclosed so please know that it is open 8-4:30. Advise folks that most everything opens at 9AM and the town is pretty much asleep until then too.