björn müller
6.0
/10
Reviewed 12 week(s) ago
The hotel is located in a beautiful and idyllic setting just outside Siena. It is an old Tuscan villa with a unique charm and authentic character, which makes the property feel special. The rooms are clean, well-maintained, and comfortable.
However, the overall atmosphere is not very welcoming. Although the staff is polite, their friendliness feels forced rather than genuine. Throughout our stay, we had the impression that guests were more of an inconvenience than truly welcome.
The breakfast was probably the biggest disappointment. It was adequate at best, but far from what you would expect from a hotel of this type. Everything seemed carefully rationed, giving the impression that guests should avoid taking too much. Coffee is only served by the staff, and the same applies to scrambled eggs and other hot items. Unfortunately, the portions were extremely small—almost ridiculously so.
What I found particularly unacceptable was the hotel’s policy prohibiting guests from bringing any food or drinks purchased outside the hotel onto the premises. I have never encountered such a rule in any hotel around the world. According to the hotel, violating this rule results in a €50 charge. In my opinion, this is unreasonable, and I would strongly advise future guests to be aware of this policy before booking.
Overall, while the location and the character of the villa are lovely, the lack of genuine hospitality, the disappointing breakfast experience, and the restrictive house rules mean that I would not choose to stay here again.
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