Reception area was modern and inviting but our room didn't live up to the promise. Dreary room 82 was on the lower ground floor. Small and had a door opening onto a small outside space which was filled with a noisy aircon system for the hotel. The worrying thing was other doors opened into this space, and the internal bolt on our room door was totally inadequate. There was no key operated lock on this door. There was a hair on the duvet cover. The bed was very low and had something broken inside it so that when you turned over there was a noisy clonk. The large wardrobe had only 5 hangers. So much space, so little of it useful. The best thing about the room was the hairdryer. Unlike most it was underpowered and therefore easy to style my short hair. If you've got long hair, you wouldn't like it. Can't comment on breakfast, we bought some cheaper bits from the nearby Waitrose. It was convenient for the Royal Albert Hall, but we wouldn't stay here again.