Amazing stay, beautiful terrace, very clean, helpfully staff, 24 hour desk, breakfast good for continental as had all you need

Loved my stay, the staff were friendly and helpful, the room clean and loved the rooftop garden as a place to relax after a long day of playing tourist. Only complaint was the mattress in room 103, it appears they had just flipped the coil spring matress so we were laying on a 'hump' and it was uncomfortable, needed a mattress topper. Ither than that it was a great stay, lovely hotel, would stay again!

not bad for a 3 stars hotel, its clean, l staff are helpful, the location is not in a busy area, nothing to do around

The rooms were super small beds were very hard they weren’t comfortable at all the bed sheets and comforter weren’t either. Staff was awesome though very nice people.

Room was clean and staff were nice. They charged me the tax for 2 people, even though my wife wasn’t there when I checked in. As it turns out, she never did arrive as she was stuck in Munich because of a weather delay. The hotel could have given me my money back when I was checking out, but of course there was a different attendant there at that time. And I forgot to mention it because I’m not used to paying this tax in Canada.

ok

Warm welcome, very friendly staff. Had everything we needed for a short stay. My young son and I shared a deluxe room - plenty of space and nice little balcony. I liked the sofa area being partitioned off by furniture as my son could sleep early evening and I could relax on the sofa. The tv was by the bed though so I didn’t watch it! Perfectly clean room, freshened up in the morning for us. Little sachets of shower gel provided and hand soap plus plenty of towels. The shower cubicle is a little small but all worked fine and pleasant overall. Breakfast lovely - bread, cheese, ham, pastries, eggs, tomatoes, yoghurt, fruit and cereal - couldn’t ask for more, except maybe slightly better coffee!! Lovely roof garden and a little lounge area downstairs to relax around the hotel. Location-wise it’s near the metro and about a 15min walk to Termini, which my 6 year old managed even in the heat. Would definitely stay again and recommend to others.

Good location for sightseeing, clean and friendly staff. Very helpful staff.

The beds were terrible. They were incredibly hard and uncomfortable. Otherwise it was a nice stay in a place close to the metro.

Very friendly staff and a great price for the location. I will definitely stay here again!!

Property is old and dirty

Classic hotel nothing fancy, breakfast was good and included in the price. Close to transportation. The room was clean which is important for us. It was a decent hotel for the price we paid.

We have been in Italy for 10 days, staying in hotels from Venice to Rome and this was without a doubt the worst hotel we’ve stayed in yet. First, they gave us a key for a balcony room and told us we had a balcony, I told them I did not pay for a balcony but they gave it to us anyways. Later when leaving for dinner, we were stopped and told that they mixed up our name with another’s and we need to leave the balcony room because we did not pay for it, which I had already told this employee yet he gave it to us anyways. We did not car about losing the balcony but we’re more frustrated because we chose to stay in Rome 3 nights so we would be able to settle in a little more then a previously and making us move completely defeated that. The best part was, no one was actually in the room because they tried to upsell us on paying extra to no have to move, so I think there wasn’t a mistake, just something they do to try and get people to upgrade. Luckily I got the breakfast included because it is NOT worth paying for, can easily get a significantly better breakfast for €10 literally anywhere else. Only options were “American coffee”, hard boiled eggs, and bread. Lastly, our room (402) had an INSANE amount of mold under the window!! I forgot to take a picture as I tried to forget that it was there because I was too tired to move again. 0/10, would not recommend to anyone! Find somewhere better for your money.

In general very clean and safe, the staff very kind, only two things that they can improve in the future. The breakfast has very limited options and there is not clothes iron machine available.

Customer service was amazing. Very nice people, we enjoyed our stay.

Location was very good. Rooms are fine. Staff is very friendly and good breakfast.

This was the most miserable experience with hotel staff in my whole life. I travel abroad at least 5-6 times/year, and I have been doing this for over 2 decades. However, I have never been treated so bad. The hotel looks like a dungeon and the staff is strange, unfriendly and manipulative. They only focus on charging you inappropriately. I made a special request for two twin beds in advance (traveling with my brother), which they accepted. However when I arrived they told me they only have one double bed, and I should be thankful for it. Even though my confirmation showed my special request in writing, the front desk lady said, her reservation doesn't show it, so too bad for me. They also said I should have figured this out from the photo. I cancelled my room immediately, however they still charged me for 6 nights. Hotels.com tried to get my money back unsuccessfully. When I called the owner he blamed it on expedia.com, (it was impossible to see the connection). They also tried to charge me cash for city taxes, saying they cannot use the credit card machine, even though they did use it to charge me for the room. They refused to give any receipts or to respond to emails. A few friends continued to stay there after I left and they felt afraid of the staff. They would enter their room anytime without notice. They also forced them you to live the room key with front desk while staying there, so they can enter any time. Bizarre all the way!!!!

The room was always clean but a little small, very quiet area though. The breakfast was good.

The staff was great, went beyond what was required. A little far from tourist attractions but nothing to stay away for. Definitely check out the restaurants around the area. Would definitely stay here again.

Hard to find location, tucked away in some residential street