I paid for the en-suite room with bath/shower, only got a tiny shower. Shower didn’t get hot, so I went and used the communal bathroom to shower, it warmed up but then wouldn’t turn off. Phone in my room needed plug ‘jiggling’ to work, then no-one at reception answered. So I had to get dressed and go to reception to get someone to look at the shower that was still running! Wasn’t exactly what I would call clean… carpet missing in places of the room too.